Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Hernandez

Odessa,TX

Summary

Highly motivated professional with 20+ years of bilingual customer service experience. Effective team player with a pro-active approach and excellent work ethic. I am looking to develop skills and grow professionally.

Overview

18
18
years of professional experience

Work History

Administrative Clerk/Assistant Manager

Ector College Prep Middle School
Odessa , TX
08.2023 - Current
  • Perform all clerical duties in the office-Registrar, Records, Attendance, schedules and grades. Provide clerical services for the campus administrative staff.
  • Assist the principals,teaching staff, secretary, counselors and students in carrying out the daily activities of the school.
  • Serve as a receptionist- answer/screen all calls, identify parents/concerns, sign in/out students. Monitored and provided students a safe school campus.

Flex Aide

Socorro ISD
El Paso , TX
01.2021 - 07.2023
  • Performed and assisted in all front office duties (communicated with district employees, parents and students)
  • Maintained a working relationship with the teachers, counselors and students
  • Monitor and provided students a safe learning experience on the school campus, lunch duties and other activities
  • Assist in any other duties as assigned by the school principal

Administrative Assistant/Loan Assistant

Community National Bank
Odessa , TX
01.2006 - 09.2012
  • Provide administrative support to the President of a multimillion lending bank.
  • Utilize excellent customer service to schedule and coordinate appointments via phone, text and email.
  • Prepared, proofread, edited and finalized incoming and outgoing documents and reports.
  • Answer high volume of incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
  • Making, servicing and supervising loans. Released collateral on paid off loans.
  • Assumed a leadership role in the absence of the supervisor and maintained banks normal operations and procedures.
  • General office support including; New accounts and teller release, notarizing documents and ordering supplies.

Education

High School Diploma -

Odessa High School
Odessa, TX
05.2001

Associate of Arts

Odessa College
Odessa, TX

Skills

Bilingual

Excellent verbal and written communication skill (English and Spanish)

Professional telephone etiquette

Customer Service/Support skills

Excellent listening skills

Independent worker

Adaptable

Detail oriented with organization skills

Team work

Computer skills/Data entry skills

Quick learner

Effective problem solving and decision making

Skilled at receiving and processing banking transactions

Timeline

Administrative Clerk/Assistant Manager

Ector College Prep Middle School
08.2023 - Current

Flex Aide

Socorro ISD
01.2021 - 07.2023

Administrative Assistant/Loan Assistant

Community National Bank
01.2006 - 09.2012

High School Diploma -

Odessa High School

Associate of Arts

Odessa College
Sonya Hernandez