Sonya Hernandez
Odessa,TX
Summary
Highly motivated professional with 20+ years of bilingual customer service experience. Effective team player with a pro-active approach and excellent work ethic. I am looking to develop skills and grow professionally.
Overview
18
18
years of professional experience
Work History
Administrative Clerk/Assistant Manager
Ector College Prep Middle School
Odessa, TX
08.2023 - Current
- Perform all clerical duties in the office-Registrar, Records, Attendance, schedules and grades. Provide clerical services for the campus administrative staff.
- Assist the principals,teaching staff, secretary, counselors and students in carrying out the daily activities of the school.
- Serve as a receptionist- answer/screen all calls, identify parents/concerns, sign in/out students. Monitored and provided students a safe school campus.
Flex Aide
Socorro ISD
El Paso, TX
01.2021 - 07.2023
- Performed and assisted in all front office duties (communicated with district employees, parents and students)
- Maintained a working relationship with the teachers, counselors and students
- Monitor and provided students a safe learning experience on the school campus, lunch duties and other activities
- Assist in any other duties as assigned by the school principal
Administrative Assistant/Loan Assistant
Community National Bank
Odessa , TX
01.2006 - 09.2012
- Provide administrative support to the President of a multimillion lending bank.
- Utilize excellent customer service to schedule and coordinate appointments via phone, text and email.
- Prepared, proofread, edited and finalized incoming and outgoing documents and reports.
- Answer high volume of incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
- Making, servicing and supervising loans. Released collateral on paid off loans.
- Assumed a leadership role in the absence of the supervisor and maintained banks normal operations and procedures.
- General office support including; New accounts and teller release, notarizing documents and ordering supplies.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2001
Associate of Arts
Odessa College
Odessa, TXSkills
Bilingual
Excellent verbal and written communication skill (English and Spanish)
Professional telephone etiquette
Customer Service/Support skills
Excellent listening skills
Independent worker
Adaptable
Detail oriented with organization skills
Team work
Computer skills/Data entry skills
Quick learner
Effective problem solving and decision making
Skilled at receiving and processing banking transactions
Timeline
Administrative Clerk/Assistant Manager
Ector College Prep Middle School
08.2023 - Current
Flex Aide
Socorro ISD
01.2021 - 07.2023
Administrative Assistant/Loan Assistant
Community National Bank
01.2006 - 09.2012
High School Diploma -
Odessa High School
Associate of Arts
Odessa College
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