Sonya Herndon

Security Clearance - Yes

Twenty + years of progressive computer systems, management, customer service, and troubleshooting experience. Background in training, counseling, consulting, systems and security administrator, peripheral deployment and logistics. Customer service oriented. Project management skills: Influencing, leading, negotiating and delegating abilities. Highly reliable, responsible, a quick learner and a team player. Natural communicator with strong motivational skills and the ability to support operational goals and meet business objectives. Strong work ethics in overseeing the operational functions of any organization. Possess the ability to transition between tasks efficiently. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Cybersecurity.

• Cybersecurity Training - Oct 2023 - May 2024

• Continued Tested and evaluated over 1000+ peripherals to ensure connectivity to network with proper IP protocol for Camp Pendleton base. Developed and edited knowledge base integration for southwest region support center. Productivity manager liaison for management and support staff to alert and resolve scheduling conflicts that will impact the helpdesk’s ability to achieve the Service level of Operation. Managed, executed, marketed, coordinated and advertised strategies for special events and MLK ceremonies for various organizations/churches. Coordinated mission projects for chapel/church and community organizations to establish, foster, and nurture community relations. Developed and managed spreadsheets to track and centralize business systems access request and equipment for deployment, security and helpdesk accessibility. Managed schedule for over 35+ helpdesk analyst to ensure proper staffing based on the call volume to meet SLAs. Supervised and trained over 50+ members while assigned as Director of choirs. Counseling/Facilitator Organized teams, equipment, and spreadsheets to maintain a high state of readiness for deployment for over 13,000 marines and 500 pieces of equipment (estimated dollar amount 250, 000). Conducted process review, which provided equipment and personnel readiness. Analyzed problem areas and wrote policy/procedures to implement corrective measures. Facilitated new material to support groups, managers, and over 35 end users via teleconferencing or PC training environment for the helpdesk, and security applications. Developed, organized, chaired, and managed committees to encourage knowledge of applications, morale, team spirit, and camaraderie amongst peers.

(Not limited to the following)

• Internet
• Python
• SQL
• LINUX/UNIX
• XP/Windows NT/95/98
• Proficient with HTML, Microsoft Office Suite (Access, Excel, Word, PowerPoint), and other software.
• PC literate; Windows 11