Sonya Hill Bryant
Linwood,PA
Summary
High-energy professional with a diverse range in human services and impeccable leadership skills. A seasoned Supervisor with a history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Adult Behavior Health on Call Supervisor
Elwyn
Media, PA
06.2024 - Current
- Ensuring that the residential program operates efficiently and adheres to relevant regulations and standards.
- Supervising and providing support to staff members, including training, performance evaluations, and addressing any issues that arise.
- Ensuring that all program activities comply with relevant regulations, policies, and standards. This might involve maintaining documentation and conducting audits.
- Client Advocacy: Advocating for the needs and rights of individuals with IDD, ensuring they receive appropriate services and support.
- Identifying areas for improvement within the program and implementing changes to enhance service delivery.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Clinical Case Manager II
Elwyn Pennsylvania
Philadelphia, PA
10.2023 - Current
- Collaborated with treatment team and natural supports to develop resiliency plans, including intake assessments and evaluations. Follow up with the appropriate organizations, such as healthcare, behavioral health, and social services agencies, with activities including, but not limited to, in-person interactions and email communications, to make sure that services and resources are in place. For the individuals who were identified during the development of the resiliency plan.
- Provide updates regarding client goals and the client's overall well-being to the interagency team during meetings and service planning, sharing the resources that have been found for the families, identifying any additional family needs to ensure continuity of care and overall natural support system stability.
- Follow up and/or obtain any documentation that is missing or needs updating for the file to include the caseload chart, intake assessment, FBA, evaluation, authorization packet, and progress notes based on regulatory standards with the Department of Behavioral Health and Disability Services (DBHIDS) and Community Behavioral Health (CBH), to ensure program compliance.
- Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed. Assist the individual to prevent the need for restrictive, acute care services by continuing to monitor services, including, but not limited to, meeting with the individual for periodic check-ins and connecting them with additional resources in the community, as needed, to make sure the needs of the individual are met.
- Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical, and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.
- Attends periodic staff and personal conferences, confers with superior on difficult problems, prepares reports and correspondence, and keeps records of all assigned cases. Actively promote a department culture that values diversity, equity, and inclusion and represents all ages and abilities. Conducted comprehensive psychosocial assessments of clients to determine their needs and eligibility for services. Provided individualized case management, counseling, and referrals to appropriate community resources. Collaborated with interdisciplinary team members to develop treatment plans for clients.
ABA Tech Specialist
Silver Springs Martin Luther School
Plymouth Meeting, PA
05.2017 - 06.2018
- Provided the student with 1:1 supports
- Encouraged appropriate behavior reinforcement
- Worked with students to regulate their emotions safely
- Collected data of students increases or decrease of behavior
- Created training materials for new hires on the company's procedures and policies.
- Provided technical support for customers in resolving complex issues.
- Provided positive reinforcement for students' success.
- Provided crisis intervention for students who are in a crisis and are homicidal.
- Provided coping skills for students who struggle with everyday life, such as attention deficit disorders, those on the spectrum of autism
- Researched and analyzed customer feedback to identify areas of improvement.
- Generated reports to track performance metrics of team members.
Lead Rehabilitation Technician
Keystone Human Services
Downingtown, PA
01.2013 - 07.2015
- Administered Psychotropic meds upon need
- Uphold medical records
- Maintained logs for crisis intervention
- Created daily duties for clients to reference with family
- Implemented strategical activities for mentally disabled high risk adult clients
- Created Excel spreadsheets to track individual client needs and strengths
- Conducted daily updates on each client to direct supervisor
- Sent and received emails correspondence with client relations
Adult Care & Mental Health Rehab Director
Care Pavilion
Philadelphia, PA
02.2006 - 10.2011
- Volunteered to assist in the maintenance of accurate client records
- Preserve confidentiality standards outlined in the Policy and Procedure Manual
- Maintain and improve professional competencies through in-service training and other educational opportunities
- Created personal relationships with the client to truly engage mental stability
- Assisted in care planning and community referrals
- Aided consumers financial planning with family and inter agency's
- Assisted in the planning and implementation of special projects conducted within the program or in the community
- Learned how to create projects and activities to engage all clients
Education
Master's degree - Clinical Psychology
West Chester University of Pennsylvania
Philadelphia, PA11.2024
Bachelor of Science - Human Services
Chestnut Hill College
12.2021
Skills
- Strong Verbal Communication
- Collaborative Teamwork Abilities
- Effective Organizational Skills
- Concise Written Correspondence
- Detail-Oriented Listener
- Concern Management
- Skilled in Microsoft Word
- Skilled in PowerPoint
- Skilled in Excel
- Clinical Patient Assessment
- ICD Coding Proficiency
- Expertise in Supporting Individuals with Developmental Disabilities
- Effective Leadership
- Engaging Audience Communication
- Program management
- Department organization
- Expectation setting
- Change Management
- Collaborative leadership skills
- Comprehensive Risk Analysis
- Organizational Development
Certification
- CPI Certification, 10/01/23 to 10/01/25
- Certified Case Manager
- CPR Certification, 10/01/23 to 10/01/25
Personal Information
Title: Human services Administration Professional
Assessments
- Case management & social work, Proficient, 09/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 06/01/23
- HR: Compensation & benefits, Proficient, 04/01/21
- Call center customer service, Proficient, 07/01/21
- Work style: Reliability, Proficient, 09/01/21
- Customer focus & orientation, Proficient, 07/01/21
- Recruiting, Proficient, 01/01/23
References
References available upon request.
Timeline
Adult Behavior Health on Call Supervisor
Elwyn
06.2024 - Current
Clinical Case Manager II
Elwyn Pennsylvania
10.2023 - Current
ABA Tech Specialist
Silver Springs Martin Luther School
05.2017 - 06.2018
Lead Rehabilitation Technician
Keystone Human Services
01.2013 - 07.2015
Adult Care & Mental Health Rehab Director
Care Pavilion
02.2006 - 10.2011
- CPI Certification, 10/01/23 to 10/01/25
- Certified Case Manager
- CPR Certification, 10/01/23 to 10/01/25
Master's degree - Clinical Psychology
West Chester University of Pennsylvania
Bachelor of Science - Human Services
Chestnut Hill College
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