Sonya Hohler
441 N Wabash Ave, Glendora ,CA
Summary
Dynamic General Manager with a proven track record at Gap Inc, driving operational excellence and fostering team performance. Expert in merchandise management and customer relations, achieving consistent sales growth and enhancing customer loyalty through innovative training programs. Committed to continuous improvement and strategic planning, resulting in elevated store performance.
Overview
14
14
years of professional experience
Work History
General Manager
Gap Inc, Old Navy
Glendora, CA
07.2022 - Current
- Coordinated daily operations to ensure smooth workflow across departments.
- Assisted in developing and implementing operational strategies for efficiency.
- Supported staff training initiatives to enhance team performance and business growth
- Engaged in continuous learning to adapt quickly to changing business needs and priorities.
- Devised and applied methods to elevate sales and improve profit margins.
- Resulting in 3 years COMP and BUDGET achievement
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Grew store's increase to 5th volume performance in district.
- Fostered culture of continuous improvement.
- Resulting in continuous achievements and increases in loyalty and customer survey.
General Manager
Gap Inc Gap
Brea, CA
10.2016 - 07.2022
- Supported staff training initiatives to enhance team performance and business growth
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Ulta
West Covina, CA
08.2014 - 10.2016
- Monitored inventory levels to optimize resource allocation and minimize waste.
- Implemented safety protocols to maintain a secure work environment for all employees.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Co Manager
Limited Stores LLC
Cerritos, CA
04.2012 - 08.2014
Education
Bachelor of Arts - Merchandise And Design
FIDM
Los Angeles, CASkills
Leadership and team building
Problem resolution
Operations management
Customer relations
Training development coaching
P&L management
Schedule management
Customer retention
Labor cost controls
Process improvements
Performance improvement
Timeline
General Manager
Gap Inc, Old Navy
07.2022 - Current
General Manager
Gap Inc Gap
10.2016 - 07.2022
General Manager
Ulta
08.2014 - 10.2016
Co Manager
Limited Stores LLC
04.2012 - 08.2014
Bachelor of Arts - Merchandise And Design
FIDM