Sonya Holland
Mount Pleasant,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Telephone Interviewer
BR Interviewing
Mt Pleasant, MI
08.2023 - 11.2024
- Monitored progress of survey completion, identifying any issues or discrepancies which arose during the process.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Researched relevant topics related to survey content in order to better understand customer needs.
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Recorded data from completed surveys into an electronic database for further analysis.
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
- Managed time effectively by completing assigned tasks within specified deadlines.
- Ensured compliance with legal regulations regarding data collection methods used during research projects.
- Adhered strictly to ethical guidelines when collecting confidential information from respondents.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
- Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Assessed customer needs through probing questions and active listening skills.
Cashier
Meijer
Hudsonville, MI
07.2019 - 03.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
Education
BBA - Business Administration And Management
Purdue University Global
West Lafayette, IN12-2025
High School Diploma -
Hudsonville High School
Hudsonville05-2021
Skills
- Data Entry
- Social Perceptiveness
- Confidentiality
- Organization
- Active Learning
- 60 WPM
- Customer communications
- Team Collaboration
- Computer Skills
- Problem-Solving
- Attention to Detail
- Proofreading
- Excellent Communication
- Telephone Etiquette
- Multitasking
- Time Management
- Relationship Management
- Client Engagement
- Professionalism
- Customer Service
Accomplishments
- Phi Theta Kappa International College Honor Society
- Chancellor's List Honor Achievement
- Phi Sigma Pi National Honor Fraternity
Timeline
Telephone Interviewer
BR Interviewing
08.2023 - 11.2024
Cashier
Meijer
07.2019 - 03.2020
BBA - Business Administration And Management
Purdue University Global
High School Diploma -
Hudsonville High School
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