Summary
Overview
Work History
Education
Skills
Qualifications
Certification
Treasure - Oak Ridge Dance Cats
Work Availability
Timeline
AdministrativeAssistant
SONYA IBANEZ

SONYA IBANEZ

REALTOR
Oak Ridge,TN

Summary

Highly collaborative individual with a proven track record of successfully leading teams and achieving objectives efficiently. Adept at bridging the gap between strategic planning, tactical execution, and tangible outcomes to drive effective solutions. Skilled in navigating interactions with individuals at all organizational levels, quickly grasping the company\'s mission, vision, and values. Exceptional multitasking abilities enable seamless management of multiple priorities and projects for streamlined operations.

Overview

23
23
years of professional experience

Work History

REALTOR

The REAL ESTATE Office
10.2019 - Current
  • Actively prospect and generate leads through various channels, including cold calling, door knocking, networking events, and social media platforms
  • Conduct market research and analysis to identify potential properties for buyers and sellers
  • Guide clients through the entire process of buying or selling properties, including property showings, negotiations, contract drafting, and closing procedures
  • Utilize strong negotiation skills to secure the best deals for clients while ensuring their needs and preferences are met
  • Collaborate with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions
  • Maintain accurate records of all transactions and communicate regularly with clients to provide updates and address any concerns
  • Stay up-to-date on market trends, property values, and industry regulations to provide clients with accurate and informed advice

Project Manager

Reynolds Web Solutions
08.2005 - 07.2007
  • Oversaw production process of new dealer websites while acting as a liaison between the dealership, technical development teams, and data departments
  • Coordinated customer needs with particular attention to personal communication
  • Identified and articulated customer issues to internal departments (sales, operations, technology, HR) and coordinated appropriate resolution to ensure customer satisfaction
  • Demonstrated ability to manage 50 to 90 projects simultaneously, including assignments from large dealer groups and high-visibility corporate accounts
  • Maintained accurate live customer records, including contacts, domains, third-party services, work tickets, projects, and account history
  • Developed content related to best practices and organic search engine optimization
  • Acquired expert-level knowledge of relevant manufacturer guidelines as well as company product and services

Account Manager

Reynolds Web Solutions
10.2004 - 07.2005
  • Established and maintained an outstanding relationship with the Northeast client base
  • Interacted directly with business customers to provide needed information and quickly resolve any issues
  • Dealt with inquiries from new and existing customers, suggesting solutions as appropriate
  • Recorded all queries and feedback on the company CRM system
  • Resolved assigned incidents within pre-agreed timescales
  • Managed all aspects of the Web Solutions Program, from external training through program maintenance
  • Demonstrated exceptional communication skills, coordinating with internal operations throughout the organization

Facilitator for Microsoft Certified Partner Events

Volt Computer Services
03.2002 - 01.2005
  • Executed 65 Microsoft’s Partner Connection events to the internal Channel Partner team
  • Managed logistics, registration, travel, and collateral/demand generation implementation
  • Facilitated recurring pre-event calls, ensuring all goals were met for each district event
  • Met with each Field Marketing Specialist and Partner Account Manager to recap all action items
  • Reported event attendance, ensuring each district was in compliance with partner attendance goals
  • Trained a 25-person team on Partner Connections Events
  • Drove attendance to special promotions around product launches
  • Average evaluation rating of 4.5 (of 5) per event reported from partners

Microsoft Partner Account Manager

Volt Services Group
03.2002 - 01.2005
  • Developed and managed the relationships of 150+ Top Microsoft Channel Partners in the Medium Business space
  • Responsible for driving partner initiatives, campaigns, readiness activities, and special projects for the unmanaged certified partner community in the US
  • Engaged and provided direction to appropriate partner programs, events, and deliverables
  • Recruited and educated partners on certified programs, technical readiness, product launches, and special promotions
  • Independently resolved problems routine to the partner’s business
  • Developed and managed structured account base engagement plans according to partners' needs and business lifecycle

Education

Bachelor of Arts - Organizational Management

Northwest University

Associate Degree -

Spokane Falls Community College

Skills

  • Strategic Account Management
  • Technology Proficiency
  • New Business Development
  • Direct Sales & Reseller Partnerships
  • Project Management/Events
  • Team Collaboration

Qualifications

  • Project Management and Leadership: I have demonstrated strong leadership and project management skills as a Project Manager at Reynolds Web Solutions; successfully managed large-scale projects, coordinated multiple stakeholders, and maintained detailed project records while ensuring deadlines were met. This includes managing between 50 to 90 projects at a time, showcasing my ability to juggle multiple responsibilities efficiently.
  • Client Relationship Management: As both a Project Manager and an Account Manager, I've developed and maintained excellent relationships with clients, ensuring their needs were met. I've resolved complex issues, provided expert guidance, and enhanced customer satisfaction, handling high-visibility corporate accounts and a broad client base.
  • Event Coordination: My experience as a facilitator for Microsoft’s Partner Connection Events demonstrates my planning, logistics, and team collaboration skills. I've managed the execution of 65 events, handling everything from logistics and registrations to post-event evaluations, consistently receiving high satisfaction ratings.
  • Sales and Business Development: In roles such as Microsoft Partner Account Manager and REALTOR, I've developed expertise in new business development, strategic account management, and driving initiatives. My ability to secure new business and nurture partnerships has been a cornerstone of my career, and I have been responsible for managing a range of programs, from sales strategies to partner education.
  • Financial and Operational Oversight: As the Treasurer for the Oak Ridge Dance Cats, I'm responsible for managing budgets, tracking expenses, and ensuring financial transparency for the team, contributing to your operational and financial management experience.

Certification

  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Real Estate Salesperson License - TN Real Estate Commission.

Treasure - Oak Ridge Dance Cats

As the Oak Ridge Dance Cats treasurer, I manage the team's budget, track fundraising efforts, handle financial records, and ensure timely payments for events, costumes, and travel expenses. My role is crucial in keeping the team's operations smooth and financially sound!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

REALTOR

The REAL ESTATE Office
10.2019 - Current

Project Manager

Reynolds Web Solutions
08.2005 - 07.2007

Account Manager

Reynolds Web Solutions
10.2004 - 07.2005

Facilitator for Microsoft Certified Partner Events

Volt Computer Services
03.2002 - 01.2005

Microsoft Partner Account Manager

Volt Services Group
03.2002 - 01.2005

Associate Degree -

Spokane Falls Community College

Bachelor of Arts - Organizational Management

Northwest University
SONYA IBANEZREALTOR