SONYA INYANG
Forney,TX
Summary
Dedicated professional providing skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven, and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Friendly, positive attitude Experienced Manager Safety-focused Skills Proficient computer user Excellent customer service skills
Overview
18
18
years of professional experience
Work History
Storekeeper / Receiving Clerk
Dallas Fire Rescue
Dallas, TX
08.2023 - Current
- Organizing and maintaining stock
- Receive, inspect, and verify incoming goods against purchase orders and delivery notes.
- Unpack. label, and store incoming goods in designated locations
- Ensuring the warehouse is clean, organized, and free from hazards
- Able to multitask and perform under pressure while remaining professional with customers
- Maintain accurate records or inventory levels, stock movement, and transactions using inventory management software.
- Ensure compliance with health and safety regulations and warehouse procedures
Operations Coordinator/ Customer Service
Ashley's Furniture Distribution Center
Mesquite, TX
01.2022 - Current
- Dispatch deliveries and pick-ups to appropriate drivers in safe and timely manner
- Update driver check calls into Dispatch Service Systems and maintain an up-to-date transportation record and billing information in the system's database
- Manage communications between drivers and warehouse supervisor regarding delivery process, skipped orders, inaccurate directions, and obstructions etc
- Handle customer compliant, remediate collection & delivery errors and update details in Customer Service Systems
- Handle driver scheduling and dispatching in the system.
Stockroom/Inventory Associate
Duro-Last
Carrollton, TX
05.2020 - 12.2021
- Performed inventory counts and ordered materials
- Tracked inventory usage, documented discrepancies, and maintained overall count
- Entered information into system to update status reports
- Helped maintain inventory levels and assisted with orderliness and cleanliness of stock room.
Assembly Line Worker
General Motors Co.
Arlington, TX
03.2018 - 04.2020
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
- Completed accurate assembly work by positioning and aligning components
- Built and packaged products to comply with multiple work orders and deadlines
- Cleared line area of debris to present clean work area for next shift.
General Manager
The Great Outdoors Sub Shop
Addison, TX
11.2014 - 03.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and excellent customer service
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Built and maintained loyal, long-term customer relationships through effective account management.
Customer Service Representative
Sportran
Shreveport, LA
02.2010 - 10.2014
- Answered phone and two-way radio calls; responded to routine requests or emergency situations
- Collected and counted passenger fares and verified valid passes and identification cards
- Assisted in dispatching route assignments to drivers
- Provided passengers with information regarding bus routes, answered service questions and announced major bus stops and transfer points
- Enforced company policies regulating passenger conduct.
Bus Driver
Caddo Parish School Board
Shreveport, LA
03.2006 - 01.2010
- Safely transported children in a bus or a van from one educational environment to another
- Maintained a safe and violation free driving record
- Ensured the safety of each child by maintaining vehicle functionality on a regular basis as well as implement safe procedures with their school director
- Kept necessary mileage records and maintenance reports required for the bus.
Education
Some College (No Degree) -
Southern University at Shreveport, LA
Skills
- Proficient computer user
- Excellent customer service skills
Timeline
Storekeeper / Receiving Clerk
Dallas Fire Rescue
08.2023 - Current
Operations Coordinator/ Customer Service
Ashley's Furniture Distribution Center
01.2022 - Current
Stockroom/Inventory Associate
Duro-Last
05.2020 - 12.2021
Assembly Line Worker
General Motors Co.
03.2018 - 04.2020
General Manager
The Great Outdoors Sub Shop
11.2014 - 03.2018
Customer Service Representative
Sportran
02.2010 - 10.2014
Bus Driver
Caddo Parish School Board
03.2006 - 01.2010
Some College (No Degree) -
Southern University at Shreveport, LA
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