Sonya Jackson
Medical Scheduler
McDonough,GA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Scheduler
Wellstar Heath System
07.2022 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 29-Facilities, scheduling appointments, and handling patient inquiries.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Learning and development, Manager
Chime Solutions
07.2020 - 06.2022
- Alight solutions
- Collaborate with the Training and Development Director and trainers to assess, update and revise training materials
- Determine best practices to improve the training department deliverables to trainees
- Develop a learning resource for trainers to understand facilitating best practices for adult learners
- Manage a team of 20 trainers
- Regularly update training programs to ensure it fits the needs of the current trainees
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Administrative training coordinator
UPS
03.2013 - 04.2020
- Managed administrative duties related to training and development activities
- Collaborated with Event Services on meeting logistics, managing rosters and registrations
- Managed intake process for training programs
- Managed ongoing conversations with managers/ participants in training programs
- Managed evaluation process for training program participants
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Education
No Degree - Business Administration
Georgia State University
Montgomery, ALHigh School Diploma -
Henry Ford High School
Southfield, MI06.1993
Skills
- Creative Thinking
- Multi-Tasking
- Communication Skills
- Project Management
- Leadership Development
- Microsoft Office Suite
- Adobe Creative Cloud
- Social Media
- Teamwork and Collaboration
- Operational Requirements
- CPT Coding
- Payment Plan Options
Timeline
Medical Scheduler
Wellstar Heath System
07.2022 - Current
Learning and development, Manager
Chime Solutions
07.2020 - 06.2022
Administrative training coordinator
UPS
03.2013 - 04.2020
No Degree - Business Administration
Georgia State University
High School Diploma -
Henry Ford High School
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