Sonya Jemerson
Marks,MS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Collections Specialist
Internal Revenue Service
Memphis, TN
11.2019 - Current
- Confer with taxpayers by telephone handling inquiries regarding their amended return, refund, balance due and payment plan
- Remain knowledgeable of a body of laws and regulations of the Internal Revenue
- Recommend adjustments as appropriate and initiates credit transfers, payment tracers, and computations to tax, penalty, and interest
- Analyzes customers responses and initiates further contact with customers to identify potential liability and provide technical and procedural information to customers and their representatives by correspondence, telephone and in person
- Rapidly learned and mastered different government computer programs
- Perform taxpayer verification, record details of inquiries and comments, as well as actions taken
- Educate taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions
- Fully advises taxpayer of all rights and, as applicable, secures agreement of taxpayer to final decision
- Examines and evaluates financial information to decide whether an offer is possible and communicates determinations regarding process to customer
- Provide assistance to taxpayers on technical and procedural tax cases covering the full range of issues
ER Clerk
Quitman County Hospital
Quitman County, MS
04.2009 - 01.2024
- Greet patients and provide information about department, answer phone calls
- Interview more than 45 patients and their representatives each day to obtain appropriate and accurate demographic information
- Complete accurate registration data, transfer paperwork and complete other relevant hospital forms
- Transport patients to other hospital departments as necessary
- Work with team to consolidate duplicate registration procedures accelerated the process
Case Manager
YoungWilliams
Oxford, MS
10.2017 - 11.2019
- Reviews child support cases to ensure completeness of information and documentation; and obtains missing information or documents from parents, court records, and other sources
- Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed
- Monitors computer databases to identify new or updated locate information
- Enters, retrieves, and updates child support case information in child support computer systems
- Verifies location and employment information using all available sources
- Initiate a trace on missing or returned warrants for child support payments
- Coordinate, schedule, and monitor paternity tests; and process and distribute paternity test results
Route Manager
Tn Carrier/Medic Transportation
Memphis, TN
07.2015 - 10.2017
- Utilize computer system and reference materials to respond to concerns and requests for from parents and personnel
- Create daily route schedules for transportation drivers for Shelby County
- Provide transportation arrangements; responsible for all transportation reports
- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
- Perform clerical duties including mail-out of requested information and evaluation of services
- Handle task related to payroll, inventory and route scheduling
- Hear and resolve complaints from employees, refer group grievances and or more serious unresolved complaints as appropriate
- Carry out tasks for accounts payable and accounts receivable
- Handle customer transportation inquiries and provide support
- Manage tasks with outside vendors
- Assist with technical issues
- Trained staff to enter time-card data and assisted timekeepers with difficult time and attendance issues
Dispatcher
Coahoma County Sheriff's Office
Coahoma County, MS
03.2014 - 07.2015
- Monitor and operate emergency and non-emergency service telephones
- Operate and monitor local, state and national crime information computer systems
- Verify location and seriousness of emergency
- Communicate with police officers, emergency and non-emergency callers
- Monitor camera equipment and change tapes as necessary
Assistant Manager
It's Fashion
Metro, MS
02.2014 - 07.2015
- Ensure the store is adequately stocked, well cleaned and organized
- Train several team members on how to provide exceptional customer service
- Prepare shift routine for team members and ensure sufficient staff for the store
- Coordinate with local newspapers and advertisement agencies for job advertising
- Hire, train, coach and discipline team members
- Perform inventory of items in the store
- Order product and assist with overall profitability of the store
- Reconcile cash, debit and credit receipts
- Submit daily reports regarding store operations to the Store Manager; assume his role in his absence
- Assist customers in finding products in store
Administrative Assistant
CCA
Tutwiler, MS
09.2012 - 02.2014
- Managed the receptionist area, including greeting visitors and responding to telephone requests for information
- Developed charts and tables for reports and briefings
- Facilitated communicate between judges, officers, lawyers and CCA regarding inmates
- Organized files, fax reports and scan documents
- Provided maintenance and control of the Education Department records and files and assists with ensuring that all reporting requirements are met
- Creates, maintains and files education records for each inmate
- Prepared and typed a variety of reports, forms, requisitions, and legal documents using word processor
- Interacted with internal staff, typically in more than one organizational unit, to share information or discuss status of tasks/assignments
- Answered requests from and provided advice to employees, supervisors, timekeepers, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay
- Conducted a thorough review of all correspondence, determine deadlines and offer suggestions concerning actions to be taken
Collections Representative
GE Money Bank
Saint Paul, MN
08.2004 - 12.2008
- Accountable for all credit collections
- Identify and resolve posting problems with cash applications
- Maintenance of accounts receivables, including management of claims, chargebacks, customer inquiries, and charge-off/recoveries.
- Direction and management of accounts receivable, and cash flow maintenance.
- Decision-making responsibility for the suspension or approval of credit.
- Application of incoming customer remittances.
- Issue credit and debit memos
- Respond to the customer request for documentation.
- Process daily cash deposits.
- Serve as Credit Manager when necessary.
Education
Associate of Arts - Business Administration
Coahoma Community College
Clarksdale, MS12-2017
High School Diploma -
Madison S Palmer
Marks, MS05-2004
Skills
- Customer service
- Debt negotiation
- Tax compliance
- Financial analysis
- Data entry
- Payment processing
- Time management
- Attention to detail
- Critical thinking
- Problem solving
- Effective communication
- Record keeping
- Account management
- Cash flow management
- Microsoft Excel
- Payment plan coordination
- Collection agency relations
- Issue investigation
- Investigation due diligence
- Proficiency in Microsoft Office
- Payment plan management
- Billing problem resolution
- Credit and collections
- Financial management
- Sales experience
- Account review
- Payment posting
- Call center experience
- Finance
- Payment acceptance
- Credit reporting
- Financial statements expertise
- Loan origination and underwriting
- Delinquency prevention
- Record keeping proficiency
- Risk management
- Call center background
- Insurance policies
References
References available upon request.
Timeline
Collections Specialist
Internal Revenue Service
11.2019 - Current
Case Manager
YoungWilliams
10.2017 - 11.2019
Route Manager
Tn Carrier/Medic Transportation
07.2015 - 10.2017
Dispatcher
Coahoma County Sheriff's Office
03.2014 - 07.2015
Assistant Manager
It's Fashion
02.2014 - 07.2015
Administrative Assistant
CCA
09.2012 - 02.2014
ER Clerk
Quitman County Hospital
04.2009 - 01.2024
Collections Representative
GE Money Bank
08.2004 - 12.2008
Associate of Arts - Business Administration
Coahoma Community College
High School Diploma -
Madison S Palmer
Similar Profiles
Gabriel BrumageGabriel Brumage
Physical Security Specialist at Internal Revenue ServicePhysical Security Specialist at Internal Revenue Service
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS
Thamar HayesThamar Hayes
ADMINISTRATIVE ASSISTANT at Internal Revenue ServiceADMINISTRATIVE ASSISTANT at Internal Revenue Service
Donivan RhotenDonivan Rhoten
Internal Revenue Agent at Internal Revenue Service - Treasury DepartmentInternal Revenue Agent at Internal Revenue Service - Treasury Department
ALEXANDRA SHEGOGALEXANDRA SHEGOG
Parent Liaison at Quitman County School DistrictParent Liaison at Quitman County School District