Sonya Jenness
Columbus,MS
Summary
Enterprising Office Manager/ Parts Specialist successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Office Manager
Electronic Services Inc.
Columbus, MS
03.2017 - Current
- Maintained computer and physical filing systems.
- Oversaw office and shop inventory activities by ordering parts. Handling requisitions and stocking and shipments received.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for all employees.
- Performed billing, collection and reporting functions for office.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Collaborated with service technicians and parts departments to achieve completion of work projects.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Office Manager
Industrial Machine And Fabrication
Columbus, MS
10.2015 - 10.2016
- Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Ordered parts for customers, repair shops and service department .
Parts Specialist
Speedco
Columbus, Columbus
02.2011 - 10.2015
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Ordered parts for customers, repair shops and service department for use in repairs and replacement of equipment.
Education
No Degree - Banking And Financial Support Services
Trustmark National Bank
Columbus, MS05.2000
High School Diploma -
New Hope High School
Columbus, MS05.1985
Skills
- Finance and Accounting Oversight
- Sales Tracking
- Customer Service Management
- Records Organization and Management
- Supplier Monitoring
- Cost Reduction
- Problem Anticipation and Resolution
- Inventory Tracking and Management
- Direct Sales
- Excellent multi-tasking ability
- Office management
- Bookkeeping
- Payroll and budgeting
Timeline
Office Manager
Electronic Services Inc.
03.2017 - Current
Office Manager
Industrial Machine And Fabrication
10.2015 - 10.2016
Parts Specialist
Speedco
02.2011 - 10.2015
No Degree - Banking And Financial Support Services
Trustmark National Bank
High School Diploma -
New Hope High School
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