Sonya Johnson
Augusta,GA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Customer-focused professional with successful years career in the housing sector. Advanced understanding of organizational strategies, financial management, procurement and contracting. Dedicated professional with history of meeting company goals while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
65
65
years of professional experience
Work History
Housing Program Manager
Housing And Community Development
11.2011 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and contracts.
- Addressed and resolved technical, financial and operational concerns by working with applicants, staff and contractors.
- Manages various construction activities
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Administers over a million dollar budget each year and tracks expenses.
- Resolves problems and provided solutions to homeowners and contractors by communicating requirements through coordinators and inspectors.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Devised tools and benchmarks to improve team performance and monitor production.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Oversaw over 75 construction rehabilitation projects from concept to final completion.
- Organizes and prioritizes assigned work for staff and schedules work activities in order to meet objectives and ensures that subordinates have the proper resources needed to complete work assignments.
Human Resource Liaison
Housing And Community Development
01.2004 - Current
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Monitored, communicated and coordinated objectives of [Business Name].
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed issues and employed improvement processes.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
Information Technology Coordinator
Housing And Community Development
02.2003 - Current
Housing Supervisor
Housing And Community Development
03.2007 - 02.2012
- Handles applicant complaints promptly and appropriately, calling in contractors and other support services as needed.
- Prepared specifications, solicited bids and approved contracts for sector projects.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed final walk-throughs with applicants and contractors before closing the projects.
- Overseen the inspection department and coordinated their assessments on projects
- Submitted project updates to Senoir leadership
Executive Assistant
Housing And Community Development Department
02.2000 - 03.2007
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Oversaw daily household activities for traveling clients.
- Led staff and vendors in providing high level of service for owner and guests.
- Managed residential property issues and prepared homes prior to client arrival.
Assistant Trader
First Union Securities
04.1996 - 02.2000
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Identified customer financial service needs to prepare proposals and sell services.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Prepared contracts and related documentation according to strict standards.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
- Gathered customer information and maintained in CRM database.
- Accurately processed routine financial transactions such as [Type] for customers.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Contacted prospective customers to present service options and explain details.
- Documented customer interactions and relationships using CRM systems.
- Arranged sales between buyers and sellers, acting as representative for [Type] party.
- Acted as liaison between customers and funders to increase overall funding by [Number]% and remove financial roadblocks.
Education
South Carolina State University
Orangeburg, SCAugusta College
Augusta, GASkills
- Organizational Performance
- Project Management
- Strategic Direction
- Time Management
- Work Planning and Prioritization
- Event Planning
- Recruitment and Hiring
- Effective Negotiations
- Attention to Detail
Timeline
Housing Program Manager
Housing And Community Development
11.2011 - Current
Housing Supervisor
Housing And Community Development
03.2007 - 02.2012
Human Resource Liaison
Housing And Community Development
01.2004 - Current
Information Technology Coordinator
Housing And Community Development
02.2003 - Current
Executive Assistant
Housing And Community Development Department
02.2000 - 03.2007
Assistant Trader
First Union Securities
04.1996 - 02.2000
South Carolina State University
Augusta College