Sonya Jones
Panama City,FL
Summary
Excellent attention to detail Owner with proven success building relationships and maintaining partnerships with clients to increase overall productivity and grow profits. Expands network connections by effectively determining and meeting customer needs. Strong leader, problem-solver and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Owner/Operator of Cleaning Business
Sonya's Cleaning Service
03.2000 - 01.2024
- Increased customer satisfaction by listening to their needs and providing high-quality services with clear communication.
- Managed daily operations for optimal efficiency.
- Developed and implemented successful marketing strategies, resulting in increased customer base.
- Established authentic strong relationships with clients by listening to what their needs are and propose optimal solutions in a proficient manner.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting client relationships by responding quickly to logistical and scheduling issues.
- Spoke professionally with clients regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and services with potential clients to satisfy their home cleaning needs.
- Implemented business strategies, increasing revenue and effectively targeting new markets such as the realestate market, and commercial businesses.
- Developed business plan, processes and procedures to provide superior service to my clients.
Education
GED -
Milford High School
Milford, OhioSkills
- Customer Service
- Conflict Resolution
- Networking Abilities
- Quality Assurance
- Organizational Skills
- Project Management
- Decision Making
- Time Management
- Attention to Detail
- Strong Work Ethic
- Customer-Oriented
- Customer Retention
- Customer Service Management
- Schedule Management
Timeline
Owner/Operator of Cleaning Business
Sonya's Cleaning Service
03.2000 - 01.2024
GED -
Milford High School
Similar Profiles
Ava AndersonAva Anderson
Job Coach at Sonya's Employment OptionsJob Coach at Sonya's Employment Options
Nelsonya GravesNelsonya Graves
Owner at Sonya's DiecastOwner at Sonya's Diecast
Patricia MaGeePatricia MaGee
Lead Manager at The Cleaning Lady's Residential Cleaning ServiceLead Manager at The Cleaning Lady's Residential Cleaning Service
Holly CampbellHolly Campbell
Senior New Home Sales Associate at Minto Communities - FloridaSenior New Home Sales Associate at Minto Communities - Florida
Noah PadillaNoah Padilla
Correctional Officer at Florida Department Of CorrectionsCorrectional Officer at Florida Department Of Corrections