Sonya Jones
Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Office Secretary II
Clark County School District
Las Vegas, NV
08.2023 - Current
- Manage scheduling for staff, ensuring timely attendance at important meetings.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Greeting incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
Campus Security Monitor
Clark County School District
08.2022 - 08.2023
- Acted as deterrent to prevent students actions, vandalism and misconduct to allow the school to conduct operations in safe environment.
- Examined doors, gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified student photo id's
Inventory Order Puller
Hobby Lobby Distribution Center
02.2022 - 08.2023
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Inspected machinery and equipment to determine functionality and performance.
Pawnbroker
Sooner State Pawn
11.2020 - 01.2022
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Prepared all paperwork, checked identifying information and documented transactions.
- Performed store open and close procedures as part of shift responsibilities.
Assistant Manager
Superpawn
02.2007 - 06.2020
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
- Trained new associates in successful sales and performance strategies
- Optimized customer service procedures to increase satisfaction and customer loyalty
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Effectively coached team members to reach weekly and monthly sales goals
- Collaborated with team members to turn service inquiries into sales opportunities
- Resolved customer complaints promptly to retain customer loyalty
- Trained new team members in cash register operation, stock procedures and customer service
Lead Pawnbroker
Superpawn
01.2012 - 10.2019
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Trained new employees on customer service, money handling and organizing strategies
- Conferred with customers to understand needs and make targeted product recommendations
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Sales Associate
Superpawn
02.2007 - 01.2013
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Pawning items collateral hard goods , jewelry of value
- Evaluated inventory optimizing strategies to meet customer demands
- Processed product returns and assisted customers with other selections
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Communication
- Supervision of students
- Problem resolution
- Team work
- Organization
- De-escalation techniques
- Emergency Response
- Punctuality
- Safety and security
Timeline
Office Secretary II
Clark County School District
08.2023 - Current
Campus Security Monitor
Clark County School District
08.2022 - 08.2023
Inventory Order Puller
Hobby Lobby Distribution Center
02.2022 - 08.2023
Pawnbroker
Sooner State Pawn
11.2020 - 01.2022
Lead Pawnbroker
Superpawn
01.2012 - 10.2019
Assistant Manager
Superpawn
02.2007 - 06.2020
Sales Associate
Superpawn
02.2007 - 01.2013
High School Diploma -
Rancho High School