Sonya Jones
Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Office Secretary II
Clark County School District
08.2023 - Current
- Manage scheduling for staff, ensuring timely attendance at important meetings.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Greeting incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
Campus Security Monitor
Clark County School District
08.2022 - 08.2023
- Acted as deterrent to prevent students actions, vandalism and misconduct to allow the school to conduct operations in safe environment.
- Examined doors, gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified student photo id's
Inventory Order Puller
Hobby Lobby Distribution Center
02.2022 - 08.2023
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Inspected machinery and equipment to determine functionality and performance.
Pawnbroker
Sooner State Pawn
11.2020 - 01.2022
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Prepared all paperwork, checked identifying information and documented transactions.
- Performed store open and close procedures as part of shift responsibilities.
Assistant Manager
Superpawn
02.2007 - 06.2020
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
- Trained new associates in successful sales and performance strategies
- Optimized customer service procedures to increase satisfaction and customer loyalty
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Effectively coached team members to reach weekly and monthly sales goals
- Collaborated with team members to turn service inquiries into sales opportunities
- Resolved customer complaints promptly to retain customer loyalty
- Trained new team members in cash register operation, stock procedures and customer service
Lead Pawnbroker
Superpawn
01.2012 - 10.2019
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Trained new employees on customer service, money handling and organizing strategies
- Conferred with customers to understand needs and make targeted product recommendations
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Sales Associate
Superpawn
02.2007 - 01.2013
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Pawning items collateral hard goods , jewelry of value
- Evaluated inventory optimizing strategies to meet customer demands
- Processed product returns and assisted customers with other selections
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Communication
- Supervision of students
- Problem resolution
- Team work
- Organization
- De-escalation techniques
- Emergency Response
- Punctuality
- Safety and security
Timeline
Office Secretary II
Clark County School District
08.2023 - Current
Campus Security Monitor
Clark County School District
08.2022 - 08.2023
Inventory Order Puller
Hobby Lobby Distribution Center
02.2022 - 08.2023
Pawnbroker
Sooner State Pawn
11.2020 - 01.2022
Lead Pawnbroker
Superpawn
01.2012 - 10.2019
Assistant Manager
Superpawn
02.2007 - 06.2020
Sales Associate
Superpawn
02.2007 - 01.2013
High School Diploma -
Rancho High School
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