Sonya Jupiter
St Albans,NY
Summary
I am adaptable to all challenging situations. One who's passionate, organized, dependable, self motivated and honest person in all circumstances. I am able to work well both in a team environment as well as using my own initiative.
Overview
27
27
years of professional experience
Work History
ABM Port Authority Customer Care
Queens New York
06.2023 - Current
- Providing excellent customer service every moment
- Monitor and evaluate cab driver's performance
- Ensure timely pickups from terminal assigned
- Monitor and maintain dispatching and software
- Ensure compliance with all applicable laws, regulations and guidelines
- Ability to remain organized even in a busy environment
- Knowledge of geography and map reading
- Ability to work collaboratively with a team.
Asst Director/ Co-Founder
Jupiter’s Transportation Services
09.2012 - Current
- Lead and motivate subordinates
- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Made high-quality investing decisions to advance the business and increase profits
- Built trusted relationship with key partners and act as a point of contact
Chickʼs Play School Administrator
Chick's Play School
09.2011 - 06.2021
- Conferring with parents and staff to discuss educational activities and policies and students' behavioral or learning problems
- Managed day-to-day activities such as transportation to and from school and various field trips
- Managed the enrollment process, ensuring that all necessary paperwork and documentation are completed accurately and in a timely
- Represented the childcare program within the local community and establishes collaborative partnerships with other organizations, schools, and agencies.
Administrative Assistant
Demerara Mutual Life Assurance Society
03.1997 - 04.2010
- Greeted visitors and point them in the right direction, answer inquiries, and create a welcoming environment
- Organized and maintained files and databases in a confidential manner
- Managed communication including emails and phone calls
- Screened phone calls, redirect calls, and take messages
- Scheduled appointments, meetings, and reservations as needed
- Received invoices and review for accuracy
- Coordinated staff travel arrangements including transportation and accommodations
- Hands-on experience working superiors with various administrative tasks and coordinate with department members
- Learned how to organize and multitask multiple deadlines and projects
Education
Certificate - Supervisory
Critchlow College
Georgetown, GuyanaHigh School - Business
West Demerara Secondary
West Bank Demerara, GuyanaProject Management -
National Association of Healthcare Medical Administrative Assistant -
01.2024
Medical Administrative Assistant -
Orlando, Florida01.2024
HIPAA Awareness for Healthcare Providers -
01.2023
Associate Degree - Personnel And Industrial Relations
University of Guyana
Georgetown, Guyana10.2004
Skills
- Well-organized
- Leadership qualities
- Customer management procedures knowledge
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Customer Relations
- Computer Skills
- Planning and organizing
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Scheduling
- Team building
- Interpersonal Skills
- Complaint Handling
Otherexperiences
- Ticketing agent: purchasing several travel tickets for relatives and friends regularly
- Counseling individuals/couples with various issues
- Planning/organizing events: Conferences, Retreats, Parties, Weddings and more
Timeline
ABM Port Authority Customer Care
Queens New York
06.2023 - Current
Asst Director/ Co-Founder
Jupiter’s Transportation Services
09.2012 - Current
Chickʼs Play School Administrator
Chick's Play School
09.2011 - 06.2021
Administrative Assistant
Demerara Mutual Life Assurance Society
03.1997 - 04.2010
Certificate - Supervisory
Critchlow College
High School - Business
West Demerara Secondary
Project Management -
National Association of Healthcare Medical Administrative Assistant -
Medical Administrative Assistant -
HIPAA Awareness for Healthcare Providers -
Associate Degree - Personnel And Industrial Relations
University of Guyana
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