Sonya Kay Phillips
Cordova
Summary
Dedicated and highly detail-oriented Quality Assurance Specialist with over 6 years of experience in regulated manufacturing environments. Proven expertise in GMP/ISO compliance, quality systems, auditing, process improvement, and enforcing safety and quality standards. Strong background conducting inspections, managing documentation, performing precise measurements, and driving zero-defect performance. Certified Quality Process Analyst (CQPA) through ASQ. Currently pursuing PCQI and HACCP certifications. Seeking Quality Technician or QA roles in manufacturing, food safety, or regulated industries.
Overview
19
19
years of professional experience
Work History
Quality Assurance Specialist
Mar-Jac Poultry
Jasper
10.2022 - Current
- Executed rigorous daily inspections and audits of incoming materials, in-process production, and finished goods in a high-volume food manufacturing facility.
- Enforced GMPs, sanitation verification, and food safety standards while identifying non-conformances through root cause analysis and implementing CAPA.
- Maintained accurate quality records and documentation to support audit readiness and regulatory compliance.
- Collaborated with production teams on quality alerts, coaching, and process improvements to uphold product integrity and zero-defect goals.
Head Cashier & Deli Lead
Chevron
Jasper
05.2018 - 10.2023
- Conducted daily sanitation inspections, quality checks, and food safety compliance in a high-volume deli operation.
- Managed inventory audits, portion control, and process controls to maintain regulatory and internal quality standards.
- Resolved customer and operational issues through detailed reporting and preventive measures.
- Processed Certificates of Liability Insurance Forms for Insureds.
Insurance Processor
Dixon*Moore Insurance Agency
Birmingham
01.2012 - 12.2018
- Processed insurance applications and policy renewals efficiently for clients.
- Reviewed and verified policy documents for accuracy and compliance.
- Communicated with clients to clarify coverage details and answer inquiries.
- Maintained organized records of all insurance transactions and correspondence.
- Coordinated with claims adjusters to expedite claims processing.
- Trained new staff on company procedures and software systems used in processing.
- Analyzed customer feedback to identify areas needing improvement in service delivery.
Job Foreman / Quality Oversight
Pro-Tech Metal Roofing
Rainbow City
06.2012 - 04.2018
- Performed final quality audits and inspections on completed roofing projects to ensure compliance with technical specifications and workmanship standards.
- Supervised installation crews while enforcing quality and safety requirements.
- Managed job documentation, including contracts, payroll, and compliance records.
Payroll Coordinator
Piggly Wiggly Warehouse
Bessemer
01.2007 - 12.2012
Education
ISO 13485 -
Udemy
Coursework - Business Management & Accounting
Bevill State Community College
Certified Quality Process Analyst (CQPA) -
American Society for Quality (ASQ)
Skills
- Incoming / In-Process / Final Inspections & Audits
- GMP / ISO Compliance & Documentation
- CAPA
- Root Cause Analysis
- Non-Conforming Material Handling
- Sanitation Programs
- Food Safety Regulations
- Process Audits
- Preventive Controls
- Precision Measurement
- Continuous Improvement
- Microsoft Office (Excel)
- Inventory & Quality Systems
- SQF
- HACCP
- PCQI Knowledge
- Quality assurance
- Root cause analysis
- Process improvement
- Inventory management
- Technical documentation
- Team collaboration
- Test case development
- Establishing and enforcing policy
- Documentation and reporting
- Quality management systems
- Test results analysis
- Sound decision-making skills
- Collaboration skills
- Testing efficiency
- Discretion
- Manual testing
- Warehouse operations
- Data analysis
- Detail-oriented
- Problem-solving skills
- Correction action planning
- Verbal and written communication
- Analytical thinking
- File management
- Issue resolution
- Word processing
Timeline
Quality Assurance Specialist
Mar-Jac Poultry
10.2022 - Current
Head Cashier & Deli Lead
Chevron
05.2018 - 10.2023
Job Foreman / Quality Oversight
Pro-Tech Metal Roofing
06.2012 - 04.2018
Insurance Processor
Dixon*Moore Insurance Agency
01.2012 - 12.2018
Payroll Coordinator
Piggly Wiggly Warehouse
01.2007 - 12.2012
ISO 13485 -
Udemy
Coursework - Business Management & Accounting
Bevill State Community College
Certified Quality Process Analyst (CQPA) -
American Society for Quality (ASQ)