Sonya King
Jeffersonville,Est
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Fulfillment Lead
Lowe’s
03.2025 - Current
Delivery Coordinator
Lowe’s
02.2024 - 03.2025
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
SSA
Lowes Home Improvment
06.2022 - 02.2024
- Reviewed applications and resumes to support hiring activities.
- Wrote and posted job descriptions on Name of job board.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
MST
Lowes Home Improvment
03.2020 - 06.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Used pallet jacks to move and position merchandise.
Owner/Manager
Tropical Tans
11.2015 - 12.2019
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager
Radio Shack/Stanton Electronics
09.2009 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Powell County High School
Stanton, KYSkills
- Customer Relations
- Customer Service
- Relationship Building
- Dependable and Responsible
Timeline
Fulfillment Lead
Lowe’s
03.2025 - Current
Delivery Coordinator
Lowe’s
02.2024 - 03.2025
SSA
Lowes Home Improvment
06.2022 - 02.2024
MST
Lowes Home Improvment
03.2020 - 06.2022
Owner/Manager
Tropical Tans
11.2015 - 12.2019
Manager
Radio Shack/Stanton Electronics
09.2009 - 01.2018
Powell County High School
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