SONYA KNORR
1506 Berwick Rd, Ruxton,MD
Summary
Long term manager committed to increased productivity with focus on customer service. Motivated, positive self-starter with attention to detail, meets and exceeds goals, and is adaptable to changes. Highly dependable and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence. Offering these skills and a strong work ethic.
Overview
31
31
years of professional experience
Work History
Office Manager
The Loyola Clinical Centers, Loyola University Maryland
01.2020 - Current
- Processing business monthly expenditures
- Assist students, supervisors and professors daily regarding scheduling, billing and client relations
- Processing client financial aid
- Managed Speech, Psychology and Clinical Centers budgets, reconciled budgets
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Managing front office operations including greeting clients, answering phones and emails, appointment scheduling and client billing
- Purchasing office supplies, organizing office for more efficient operations
General Manager
JP Chevrolet
09.1993 - 10.2018
- Accounts payable and receivable, General Motors posting and monthly financial statement preparation, finance and insurance processes
- Responsible for sales, finance, service, parts and administrative departments at a new car dealership -Managed five department managers
- Project manager for two dealership facility renovation projects
- Developed the Dealer Business Center with focus on appointments scheduled, appointments confirmed and showed and sold for increased sales
- Implemented and trained service and sales staff on CRM processes
Education
Bachelor of Arts Degree - English
Washington College
Chestertown, MD1993
Diploma -
John Carroll School
Bel Air1989
Skills
- Budgetary Planning
- Report Preparation and Analysis
- Staff Training
- Office Management
- Accounts Payable/Accounts Receivable
- Account and Ledger Reconciliations
- Office Supplies and Inventory
- Payroll Administration
- Medical Billing and Collections
- Computer Applications
- Computer Programs: Microsoft Office Word, Microsoft Teams, Excel, Power Point
- Reynolds and Reynolds, WebControl CRM, GE Centricity, Phreesia, Athena, EMR Software
Timeline
Office Manager
The Loyola Clinical Centers, Loyola University Maryland
01.2020 - Current
General Manager
JP Chevrolet
09.1993 - 10.2018
Bachelor of Arts Degree - English
Washington College
Diploma -
John Carroll School
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