Sonya Knox
Rock Hill,SC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Picker Packer
Northen Tools
Fort Mill, SC
07.2019 - 08.2024
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Reported any damaged products to supervisor immediately upon discovery.
- Processed returned items according to company policies and procedures.
Customer Service Representative
Amerigas
Charlotte, NC
11.2018 - 07.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Representative
Teleperformance
Concord, NC
12.2017 - 10.2018
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
High School Diploma -
Northwestern High School
Rock Hill, SCSkills
- Product Inspections
- Shipment Preparation
- Quality Control
- Product Packaging
- Building rapport
- Work order processing
- Paperwork Processing
- Account updating
- Problem-solving abilities
Timeline
Picker Packer
Northen Tools
07.2019 - 08.2024
Customer Service Representative
Amerigas
11.2018 - 07.2019
Customer Care Representative
Teleperformance
12.2017 - 10.2018
High School Diploma -
Northwestern High School