Sonya Kohl

Work History

Operations Manager

Stewart Pulmonary Associates

Las Vegas, NV

04.2011 - Current

Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Maintained accurate inventory records to track stock levels and minimize costs.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Analyzed data from daily reports to identify trends in production performance metrics.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Created detailed reports on the performance of individual departments within operations.
Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Developed key performance indicators to measure effectiveness of operational processes.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Provided technical expertise in the design and implementation of automated systems used in the operations department.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Motivated and evaluated personnel for performance improvement and goal achievement.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Oversaw financial management, budget management, accounting and payroll activities.
Enforced federal, state, local and company rules for safety and operations.
Responded to information requests from superiors, providing specific documentation.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Collaborated with team leaders on quality audits.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Supported accident investigations and prepared related paperwork.
Contributed to proposal and contract development, negotiations and meetings.
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Crafted operations best practices using audits and project management team feedback.

Regional Department Team Lead and Senior Trainer

E-mds

Austin, TX

08.2007 - 04.2011

Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Developed training materials, including manuals, guides and handouts.
Identified areas of improvement in existing training methods and procedures.
Collaborated with department heads to design effective learning strategies that support organizational goals.
Maintained up-to-date records of employee training activities within the organization's database system.
Evaluated instructor performance during classes and provided feedback as needed.
Facilitated workshops for groups or individuals on topics related to professional development.
Participated in conferences, seminars and other industry events related to corporate education initiatives.
Mentored team members to succeed and advance within department and company.
Approved new training techniques and suggested enhancements to optimize existing training programs.
Provided training for software applications to groups of up to 20 people.
Developed and implemented comprehensive training curriculums.
Assisted users with troubleshooting technical issues related to software operations.
Organized and maintained detailed records of training activities, including participant feedback.
Identified areas of improvement in existing software applications and recommended solutions accordingly.
Designed instructional materials such as tutorials, study guides, handouts.
Collaborated with other trainers on the development and delivery of effective learning experiences.
Instructed users on how to customize settings within their individual system profiles.
Utilized a variety of media sources such as video, audio recordings, webinars., in order to enhance instruction.
Encouraged students' participation through active engagement strategies such as group discussions or role plays.
Communicated with developers on new features, bugs and customer comments.
Wrote user software manuals to foster detailed understanding of product.
Conducted engaging virtual and in-person training to keep audiences attentive.
Worked onsite and remotely to complete software implementation, design client training and provide client-tailored follow-up.
Opened cases in CRM to document customer issues.
Monitored training costs and prepared budget reports to justify expenditures.

Summary

Overview

Work History

Operations Manager

Regional Department Team Lead and Senior Trainer

Education

Some College (No Degree) -

SHRM Senior Certified Professional (SHRM-SCP) -

Skills

Certification

Websites

References

Timeline

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