Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Sonya Kreger

Medical Billing
Oswego,KS
It is never too late to be what you might have been.
George Eliot

Summary

Competent Medical Biller with 23 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.

Overview

16
years of professional experience

Work History

ST. MARY'S MEDICAL CENTER

BILLING COORDINATOR
01.2018 - 06.2023

Job overview

  • Updated documentation, reports and spreadsheets with financial information.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Completed appeals of denied claims on patient bills.
  • Entered details into accounts and tracked payments.
  • Maintained detailed understanding of insurance plans and company requirements.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Monitored customer accounts to identify and rectify billing issues.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed and verified invoices to secure accuracy of billing information.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Created PowerPoints for training of different insurance, proper registration process, and back end billing processes.

WeCare Medical Supply

Billing Specialist
01.2014 - 10.2017

Job overview

  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and verified invoices to secure accuracy of billing information.
  • Developed and maintained billing procedures to make timely payments.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Utilized various software programs to process customer payments.
  • Collaborated with customers to resolve disputes.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Trained new employees
  • Obtained authorizations when needed

Dr. Michelle Murray DPM

Office Manager /Medical Biller and Coder
11.2009 - 12.2013

Job overview

  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Delivered timely and accurate charge submissions.
  • Adhered to established standards to safeguard patients' health information.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Processed vendor and supplier payments on weekly basis.
  • Disbursed petty cash by recording entries and verifying documentation.

Diversivied Clinical Services / OLBH Wound Care

Administrative Assistant
10.2007 - 11.2009

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Maintained accurate billing and coding duties

Education

Walden University
Minneapolis, MN

Bachelor of Science from Business Administration And Management
05.2011

Ashland Community And Technical College
Ashland, KY

Associate of Applied Science from Office Systems Technology
03.2007

Skills

  • Fiscal Reporting
  • Information Updates
  • Diagnostic Codes
  • Sales Tickets
  • Month-End Closing Procedures
  • Account Posting
  • Records Preparation
  • Check Endorsing Machines
  • Bank Machine Operation
  • Till Counting
  • Discrepancy Reconciliation
  • Statement Itemization
  • Microsoft Office
  • Office Supplies and Inventory
  • Correct Errors
  • Verify Data
  • Monthly Reconciliations
  • Recordkeeping
  • Customer Engagement
  • Records Organization and Review
  • File Management
  • Audits Understanding
  • Billing Best Practices
  • Electronic Document Management System
  • Billing Data Verification
  • Submitting Insurance Documents
  • Billing Systems and Software
  • Accounting Functions
  • Protested Check Handling
  • Claim Processing
  • Customer Contact
  • Insurance Confirmation
  • Billing Document Creation
  • Collections
  • Medical Billing and Collections
  • Coding Proficiency
  • Mail Sorting and Correspondence
  • Monthly Billing Management
  • Research
  • Petty Cash Disbursement
  • Benefits Verifications
  • Correspondence Writing
  • Manual Processing
  • Invoice Processing
  • Account and Ledger Reconciliations
Availability
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friday
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Timeline

BILLING COORDINATOR

ST. MARY'S MEDICAL CENTER
01.2018 - 06.2023

Billing Specialist

WeCare Medical Supply
01.2014 - 10.2017

Office Manager /Medical Biller and Coder

Dr. Michelle Murray DPM
11.2009 - 12.2013

Administrative Assistant

Diversivied Clinical Services / OLBH Wound Care
10.2007 - 11.2009

Walden University

Bachelor of Science from Business Administration And Management

Ashland Community And Technical College

Associate of Applied Science from Office Systems Technology

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Sonya KregerMedical Billing