Sonya Lake
Mount Holly,NJ
Summary
Accomplished City Letter Carrier with USPS, recognized for enhancing customer satisfaction through efficient delivery and exceptional service. Demonstrated expertise in package handling and safe driving, ensuring timely mail distribution. Collaborated effectively with team members, fostering community trust and engagement. Adapted to diverse weather conditions, maintaining professionalism and integrity in all tasks.
Overview
25
25
years of professional experience
Work History
City Letter Carrier
USPS
07.2000 - 08.2025
- Delivered mail to designated routes, ensuring timely and accurate distribution.
- Adapted to varying weather conditions while maintaining service standards during deliveries.
- Collaborated with team members to ensure smooth workflow during peak delivery times.
- Implemented safe handling practices for fragile or sensitive mail items throughout delivery process.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Delivered packages and mail to business and people in local area.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Education
GED -
Rancocas Valley Regional High School
Mount Holly, NJSkills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
Timeline
City Letter Carrier
USPS
07.2000 - 08.2025
GED -
Rancocas Valley Regional High School
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