Sonya Lampo
Wallingford,CT
Summary
Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with product placement, store displays and marketing material for new launches and promotions.
Overview
18
18
years of professional experience
Work History
Retail Merchandiser
LMS
, Canada
08.2021 - Current
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins and racks at various locations by following established planograms.
- Followed orders precisely for correct items, sizes and quantities.
Member Service Representative
Triple A
Hamden, CT
06.2013 - 07.2015
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
Paraprofessional
New Haven Public Schools
New Haven, CT
09.1998 - 06.2013
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supervised students on field trips for safety and proper behavior in public settings.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Prepared reports and paperwork for parent-teacher conferences.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Education
Parapro Assessment
Praxis Series
Hamden, CTGateway Community College
New Haven, CTSkills
- Retail Effectiveness
- Reading Comprehension
- Creative Strategies
- Complex Problem-Solving
- Social Perceptiveness
- Individualized Educational Plans
- Communicating with Parents and Teachers
- Reading and Writing Support
- Individual Student Assistance
- Classroom Maintenance and Inventory
Timeline
Retail Merchandiser
LMS
08.2021 - Current
Member Service Representative
Triple A
06.2013 - 07.2015
Paraprofessional
New Haven Public Schools
09.1998 - 06.2013
Parapro Assessment
Praxis Series
Gateway Community College
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