Sonya Lane
Lucas,KY
Summary
Dedicated professional with over 8 years in community support roles. Skilled in personal care assistance and fostering meaningful client relationships, ensuring clients achieve their personal goals while maintaining a safe and organized living environment.
Overview
15
15
years of professional experience
Work History
Community Living Support Aide
Consumer Directed Options
Bowling Green, KY
06.2017 - Current
- Assisted clients with maintaining good personal hygiene.
- Developed individualized support plans based on client preferences and goals.
- Assisted clients with daily living activities and personal care needs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Consulted with client care team to continually update care plans.
- Facilitated open dialogue with clients to understand needs and preferences.
- Coordinated transportation for clients to community events and appointments.
- Encouraged clients to participate in group activities to enhance social engagement and build connections.
- Assisted clients with daily living activities and personal care needs.
- Supported clients in developing social skills through group activities and outings.
- Documented client progress and reported any changes to case managers regularly.
- Maintained a safe, clean, and organized living environment for all clients.
- Collaborated with healthcare professionals to ensure comprehensive support for clients.
Merchandiser
Orielly Auto Parts
Glasgow, Kentucky
03.2016 - 07.2019
- Managed product displays to enhance customer engagement and visibility.
- Collaborated with team members to ensure timely product placements and promotions.
- Trained new staff on merchandising techniques and store layout best practices.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Communicated and coordinated planogram execution with store management.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Established processes for tracking damaged goods returns from retail outlets.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Cashier
Dollar General
Scottsville, Kentucky
01.2014 - 03.2016
- Greeted customers and answered any questions they had about store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized work area to enhance efficiency and ensure timely service delivery.
- Processed sales transactions to prevent long customer wait times.
- Managed cash drawer and balanced funds accurately.
- Stocked shelves and organized merchandise displays regularly.
- Handled customer complaints with professionalism and care.
Owner/Operator
Nonnies Pilot Car Services
Bowling Green, Kentucky
02.2011 - 10.2013
- Managed daily operations ensuring smooth workflow and efficient service delivery.
- Cultivated customer relationships through personalized service and effective communication.
- Developed marketing strategies to promote services and attract new clients.
- Implemented cost-control measures to optimize expenses and improve profitability.
- Ensured compliance with health regulations and safety standards in all operations.
- Coordinated scheduling and logistics for staff and resources to meet demand efficiently.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
Education
Bachelor of Science - Health Sciences
Western Kentucky University
Bowling Green, Kentucky, KY08-2022
Skills
- Individualized support planning
- Personal care assistance
- Client communication
- Progress documentation
- Social skill development
- Customer service
Timeline
Community Living Support Aide
Consumer Directed Options
06.2017 - Current
Merchandiser
Orielly Auto Parts
03.2016 - 07.2019
Cashier
Dollar General
01.2014 - 03.2016
Owner/Operator
Nonnies Pilot Car Services
02.2011 - 10.2013
Bachelor of Science - Health Sciences
Western Kentucky University