Sonya L. Caro
Fort Worth,TX
Summary
Seeking employment in an office environment, where there is a need for a variety of office administration skills.
Successful at efficiently handling client inquiries, billing, and administrative tasks . Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
19
19
years of professional experience
Work History
Medical Billing Specialist/Medical Receptionist
Texas Health Women’s Care
04.2022 - Current
- Created Billing Estimates
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Kept waiting room neat and organized by stocking coffee, cups, creamer, and water, cleaning area and removing trash.
Medical Receptionist
Fort Worth OBGYN
12.2019 - 09.2021
- Scheduling appointments
- Insurance verification
- Entering Referrals
- Answering phones & sending encounters
- Checking patients in & out for appointments
Medical CSR
Siouxland Community Health Clinic
06.2016 - 08.2019
- Insurance verification
- Updating consent forms
- Scanning and indexing documents
- Handling payments and deposits
- Making appointments
Receptionist
DRS. KINCAID, FETT & THARP VISION SOURCE
10.2013 - 06.2016
Cashier, Customer Service, Food preparation, Management, Team Trainer
Taco Bell Restaurant
08.2005 - 10.2013
Education
Administration Assistant – Medical Diploma - Medical Adminstration
Northeast Community College
South Sioux City, NE05.2013
High School Diploma -
Northeast
South Sioux City, NE07.2010
Skills
- Insurance Verification
- Customer Engagement
- Time Management
- Multitasking
- Effective Communication
- Customer Service
- Teamwork and Collaboration
- Payment Scheduling
- Patient Billing
- Claims review
Languages
Spanish
Professional Working
Timeline
Medical Billing Specialist/Medical Receptionist
Texas Health Women’s Care
04.2022 - Current
Medical Receptionist
Fort Worth OBGYN
12.2019 - 09.2021
Medical CSR
Siouxland Community Health Clinic
06.2016 - 08.2019
Receptionist
DRS. KINCAID, FETT & THARP VISION SOURCE
10.2013 - 06.2016
Cashier, Customer Service, Food preparation, Management, Team Trainer
Taco Bell Restaurant
08.2005 - 10.2013
Administration Assistant – Medical Diploma - Medical Adminstration
Northeast Community College
High School Diploma -
Northeast
Similar Profiles
Merrill Sloan MayMerrill Sloan May
Nurse Practitioner at Atrium Health Navicent, Women’s Care OBGYNNurse Practitioner at Atrium Health Navicent, Women’s Care OBGYN
Taylor LeeTaylor Lee
OB/GYN Sonographer at Women’s Health Care, PCOB/GYN Sonographer at Women’s Health Care, PC
Samantha SchultSamantha Schult
Lab Assistant at Heartland Women’s Health CareLab Assistant at Heartland Women’s Health Care