Sonya Lee
Christiana,TN
Summary
Dedicated administrative professional with successful experience in emergency room and fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, loyal, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Emergency Room Registrar
R1RCM - Through St. John's Health System
01.2006 - 03.2024
- Assisted with insurance and billing questions.
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
- Streamlined registration processes for improved efficiency and reduced wait times.
- Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
- Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Obtained payments from patients and scanned identification and insurance cards.
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Receptionist
PM Pediatrics
06.2020 - 11.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Completed clerical duties and tasks for clinic administration.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Education
High School Diploma -
Father Ryan High School
Nashville, TNSkills
Rapid Decision Making
Documentation Review
Database Administration
Customer Service
Critical Thinking
Payment Scheduling and Collection
Supply Ordering
Office Coordination
Computer Proficiency
Medical Terminology
Adaptable and Flexible
Basic Life Support for Health Care Providers (BLS)
Order Purchasing
Problem-Solving
Clerical Support
Front Desk Operations
Insurance Verification
Timeline
Medical Receptionist
PM Pediatrics
06.2020 - 11.2022
Emergency Room Registrar
R1RCM - Through St. John's Health System
01.2006 - 03.2024
High School Diploma -
Father Ryan High School
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