Sonya Linwood
Peoria,IL
Summary
Accomplished Assistant Bookkeeper/Secretary at UAW Local 974, adept in bank reconciliation and payroll processing. Leveraged exceptional organization and critical thinking to enhance client relationships. Expert in MS Office, streamlined administrative tasks, and managed high-stress situations with professionalism, ensuring efficient operations and financial accuracy.
Overview
20
20
years of professional experience
Work History
Assistant Bookkeeper/Secretary
UAW Local 974
11.2005 - Current
- Processed accounts payable and receivable transactions with precision.
- Reconciled bank statements to ensure accuracy in financial records.
- Managed payroll processing and maintained employee records efficiently.
- Assisted in budget preparation and financial forecasting initiatives.
- Managed high-volume calls, providing timely responses and solutions to customer issues.
- Developed and maintained strong relationships with clients through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
High School Diploma -
Richwoods High School
Peoria IL06-1988
Skills
- Journal entries
- Critical thinking skills
- Bank reconciliation
- Exceptional organization
- Advanced computer skills
- Payroll processing
- Payment processing
- Cash flow management
- Financial reporting
- Payroll administration
- MS office expert
- Cash deposit management
- General ledger maintenance
- Multitasking
- Bill payment and recordkeeping
Timeline
Assistant Bookkeeper/Secretary
UAW Local 974
11.2005 - Current
High School Diploma -
Richwoods High School