Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Sonya Long

Business Manager
Leander,TX

Summary

At Texas Oncology, I spearheaded initiatives that significantly enhanced operational efficiency and staff productivity by implementing new software solutions and fostering a collaborative work environment. My expertise in process improvement and staff training, coupled with a steadfast commitment to customer service, drove substantial improvements in customer satisfaction and team performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Business Office Manager

Texas Oncology
07.2018 - Current


  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow


  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Lead Financial Counselor

Texas Oncology
01.2012 - 07.2018
  • Reduced customer complaints by proactively addressing concerns before they escalated, fostering trust in our services.
  • Ensured compliance with all relevant regulations by staying up-to-date on changes in laws and best practices within the financial industry.
  • Implemented rigorous quality control measures, ensuring all work produced met the highest standards of accuracy and compliance.
  • Led successful client negotiations securing favorable terms that benefited both parties while maintaining long-term relationships.
  • Managed a team of financial counselors, providing guidance and support to ensure consistent high-quality service delivery.
  • Improved client satisfaction with financial services through personalized counseling sessions tailored to individual needs.
  • Acted as a liaison between clients and various internal departments, ensuring timely resolution of any issues while maintaining consistent communication throughout the process.
  • Fostered a positive work environment by promoting open communication channels among team members, resulting in increased collaboration and productivity levels.
  • Mentored junior staff members enabling them to grow professionally by sharing knowledge gained from years of industry experience as a Lead Financial Counselor.
  • Streamlined financial processes by implementing automated systems, reducing manual tasks and increasing efficiency.

Patient Financial Counselor

Texas Oncology
05.2010 - 01.2012
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.

Chemo Scheduler

Texas Oncology
12.2009 - 05.2010
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.

Appointment Scheduler

Texas Oncology
08.2009 - 12.2009
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Education

High School Diploma -

Bentworth High School
Bentleyville, PA
06.1995

Skills

  • Staff Training and Development
  • Employee Onboarding
  • Payroll
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Professional and Courteous
  • Customer Service
  • Staff Management
  • Team Development
  • Goal Setting
  • Process Improvement
  • Task Delegation
  • Multitasking
  • Problem-solving abilities
  • Attention to Detail
  • Time Management
  • Positive Attitude
  • Excellent Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Office Manager

Texas Oncology
07.2018 - Current

Lead Financial Counselor

Texas Oncology
01.2012 - 07.2018

Patient Financial Counselor

Texas Oncology
05.2010 - 01.2012

Chemo Scheduler

Texas Oncology
12.2009 - 05.2010

Appointment Scheduler

Texas Oncology
08.2009 - 12.2009

High School Diploma -

Bentworth High School

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Sonya LongBusiness Manager