Sonya Lyons
Pickerington
Summary
Dynamic Patient Access Representative with proven expertise at Nationwide Children's Hospital, excelling in customer service, accuracy, and dependability. Adept at conflict resolution and fostering communication among clinical staff, ensuring quality patient care. Recognized for maintaining composure under pressure and enhancing patient registration processes, contributing to a seamless healthcare experience.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Nationwide Children's Hospital - Clinical Therapies
01.2020 - Current
- Interviews and registers patients in registration area.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Establishes and maintains open communication with all clinical staff that Patient Access interacts with.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Service Representative
The D.D. Reckner Company
10.2005 - 04.2015
- Processed all incoming purchase orders daily.
- Notified and corresponded with customers regarding shipment dates, delays, shortages, and pricing changes.
- Assisted sales team and customers with nutritional information, pricing, and point of sale.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in training and acclimation of new employees to the customer service department.
On Air Talent
WNKO Radio, Classic Hits KOOL 101.7
09.2007 - 04.2013
- Enhanced listener engagement by incorporating trending topics and interactive segments in the on-air program.
- Optimized studio workflow by organizing scripts, resources, and equipment needed for each broadcast segment.
- Maintained composure under pressure while handling unexpected technical issues or last-minute changes smoothly on air.
Education
No Degree - Communications
The Ohio State University
Columbus, OHNo Degree - Communications
Columbus State Community College
Columbus, OHSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Typing - 55 WPM
- Healthcare systems navigation
- Conflict resolution
- Data entry
- Excellent communications skills
Timeline
Patient Access Representative
Nationwide Children's Hospital - Clinical Therapies
01.2020 - Current
On Air Talent
WNKO Radio, Classic Hits KOOL 101.7
09.2007 - 04.2013
Customer Service Representative
The D.D. Reckner Company
10.2005 - 04.2015
No Degree - Communications
The Ohio State University
No Degree - Communications
Columbus State Community College
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