SONYA MARTINEZ
Dallas,Texas
Summary
Non-Profit Sector for the last twenty years. Results-driven professional with expertise in strategic planning, internal and external relationship-building and cultivation, and day-to-day operations management. Skilled in budgeting, financial analysis, personnel management, and customer service. Able to resolve issues, streamline processes, and exceed organizational goals. Adept in developing and implementing service strategies tailored to customer's needs. Technically savvy, understands, and can operate most CRMs, CMS, and Office Suite.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Multi-Site Operations Pastor
Victory Church (mega-ministry)
02.2023 - 10.2023
- Responsible for the launch of all internal departments, including staffing of roles, execution, and implementation of policies and procedures for new sites, including HR, financial protocols, controls, and operations procedures for new sites, including HR, financial protocols, controls, and operations
- Led location culture team, wrote, and delivered Training to internal leadership key volunteers to champion culture
- Led weekly and weekend operations related to all events, including services, holiday events, volunteer meetings, women's events, and baptisms
- Established an ecosystem, developed, and integrated workflows for recruiting, writing, and delivering Training, scheduling, and managing volunteers
- This process enabled recruiting and mobilizing 70% of the membership in less than six months
- 70% of the membership in less than six months
- System Champion: Expert on our client relationship system, creating and delivering Training as needed.
Chief Operations Officer
One Heart Project (National Office)
01.2020 - 01.2022
- Worked with the Chief Executive Officer to develop and execute national strategic plans to impact the communities and individuals ONE HEART PROJECT (OHP)serves
- Researched, wrote, planned, drafted, and deployed teams in grant seeking and reporting, doubling grant income and strengthening community reach and partner collaboration in two years
- Increased operating budget from $500,000 to $1,200,000 in 15 months
- Increased staff by more than 70% to meet programmatic needs and oversee HR functions and the administrative team of the OHP, including Training and onboarding hiring
- Managed several cost-saving initiatives, including but not limited to conversion of platform and all cloud- based services from Google to Microsoft, transitioning our multi-state reporting platform at $15k/year down to zero dollars by leveraging existing employee knowledge and creating client-approved reporting platforms utilizing Microsoft tools, such as Power BI
- Responsible for shopping employee benefit carriers/ plans, including submission of RFPs to carriers and conversion to new benefits plans for employees
- Responsible for administration and upkeep of policies, plan descriptions, Certs of coverage, employee files
- Maintained confidentiality of all aspects of the program, including client data, HIPPA compliance, and One Heart National policies
- Responsible for leadership of a staff of 33 and key relationship manager to each of the state designees and officials upon launch of each program.
Equip Pastor
Gateway Church (mega-ministry)
01.2016 - 01.2020
- Staffed, Trained, and led a Community Coordination Care team that interacted with members, made recommendations, and bridged access to community resources to assist them with their needs
- Often including personal coaching and counseling for members and the community
- Entered all confidential information into member information systems.
Executive Director
Beautiful Dream Society
01.2010 - 01.2016
- Established the first anti-human trafficking organization in the country of Lesotho, Africa
- Opened the first-ever residential facility providing 24-hour shelter and wrap-around services to victims of human trafficking
- The organization obtained mandatory Oklahoma state certification through the Office of the Attorney General
- Oversaw 24-hour direct crisis care and non-residential services to over 82 female victims of Human Trafficking and their dependent children within two years
- Developed the delivery system of client-based services to ensure outcomes exceeded organizational metrics and goals, according to a scorecard designed by the President and Board of Directors
- Expanded local revenue-generating and fundraising activities and external presence to support existing program operations and statewide expansion
- Increased revenue by 20% in two years
- Recruited and trained over fifty local volunteers to participate and eventually join the organization's staff internationally
- Nominated for Trafficking in Persons (World Award) in 2012 for personal work on Human Trafficking
- Started Victory Church in Lesotho, Africa, with membership doubling after 13 years
- Cultivated relationships with the Lesotho Government, the South African government, and Expat Communities
- Partnered with the local governments and service providers to provide wrap-around, holistic solutions and options to the victims of trafficking and their families.
Operations Director/ Pastoral Support
Victory Church Corpus Christi
01.2005 - 01.2010
- Built campus model for operation in Corpus Christi, Texas
- Created Standard Operations Procedures for finance, governance, building insurance, HR, and Payroll
- Supervised and oversaw the development of the staff
- Led Major events and cultivated relationships with key donors
- Licensed and provided counseling and coaching to members
- Bridged membership needs and requests for available social services/ resources in the community.
Call Center Quality Assurance Supervisor
Blue Cross Blue Shield
01.2003 - 01.2005
- Hired, trained, and oversaw leadership and employees (call center servicing) to service BCBS pharmacists and customers
- Maintained policy and procedures applicable to BCBS using performance metrics and call monitoring
- Established Quality Assurance standards for call monitoring of customer service experience
- Interacted with and reported to Wellspring Leadership and BCBS clients on KPIs, presenting solutions/ actions to improve service delivery and customer service.
Education
Bachelor of Arts, Major in Communications Studies -
Texas State University
01.2025
Skills
- Public Speaking/ Proficient in Communication
- Cross-Functional Collaboration
- Client Relationship Building/ Cultivation
- Operational Oversight
- Stakeholder Relationship Management
- Leadership and People Development
- Account Management
- Strategic Planning
- Innovative and Visionary
Websites
Certification
- Google Certification Project Management, PMP
- Executive Coaching, Cindy Hallberlin, Esq., Pathway for Leaders
- TBRI: Trauma-Based Relational Intervention (TCU)Intervention (TCU)
- Choose to Win Coaching System, Ziglar, Inc
- Precision Nutrition Master Health Coach Certification 2024
- Certified Child Yoga Teacher 2024
Timeline
Multi-Site Operations Pastor
Victory Church (mega-ministry)
02.2023 - 10.2023
Chief Operations Officer
One Heart Project (National Office)
01.2020 - 01.2022
Equip Pastor
Gateway Church (mega-ministry)
01.2016 - 01.2020
Executive Director
Beautiful Dream Society
01.2010 - 01.2016
Operations Director/ Pastoral Support
Victory Church Corpus Christi
01.2005 - 01.2010
Call Center Quality Assurance Supervisor
Blue Cross Blue Shield
01.2003 - 01.2005
Bachelor of Arts, Major in Communications Studies -
Texas State University
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