Sonya Martinez
Houston,TX
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Business Loan Solution Specialist
JPMorgan Chase, Business Direct Center
05.2015 - Current
- Uses knowledge of business, finance, banking, credit, and risk management to identify, recommend and promote small business credit products that best serve clients while still working within risk parameters that protect the bank;
- products may include but are not limited to credit card, lines of credit, SBA, Letters of Credit, equipment financing, and treasury credit facilities
- Utilized the SBA PPP loan process to assist small business older than 2 years establish financial support for their employees and operations
- Proactively follows up on all credit referrals and phone-based consultations with prospects less than or equal to $250,000 from both branch staff and Business Relationship Managers
- Works directly with clients to determine appropriate financing recommendations based on their cash flow, completing the application and fulfillment process, and submitting it to the Credit Service Center
- Clearly communicates credit decisions and terms, including declinations and counter-offers, to clients and prospects, with the goal of booking the loan; keep internal partners informed of loan status and decisions
- Delivers an excellent client experience throughout the credit application and fulfillment process: solution-based consultation, complete and accurate application process, effective coordination with Credit Service Center for credit decision and timely closing/funding
- Supports deposit account opening process for new-to-Chase credit clients as required by Risk Management
- Protects the firm by following sound risk management protocols and adhering to regulatory requirements, credit policy, and risk protocols
- Partners with the field and CSC to improve approval and booking rates; promote credit growth for Small Business nationally.
Small Business Specialist/Personal Banker
08.2010 - 05.2015
- Successfully contributed to the branch balances by managing assigned portfolios of high net-worth, personal, and business clients while ensuring tailored advice and service
- Proactively sourced new clients by soliciting referrals and utilizing sales plans created to acquire new customers
- Identify potential clients who has financial need in lending or investing
- Transitioned them to the appropriate specialist such as a financial advisor or home lending advisor
- Built rapport with walk-in clientele to help uncover potential assets with other firms
- Worked closely with other personal bankers to help identify affluent clients and recommend bank products that meet the branch’s financial goals.
Personal Banker/ Small Business Banker
Wells Fargo
05.2005 - 09.2010
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Associate of Applied Science - Business Administration
Houston Community College
Houston, TXDiploma -
High School For Law Enforcement And Criminal Justice
Houston, TX05.1999
Skills
- SKILLS & PROFICIENCIES
- 25 years of experience in customer service, retail banking, & business loans
- 10 years of experience in business guidance and development
- Trained in quality control and operation resolutions
- Processed and managed SBA PPP loans for all businesses
- Competent in MacOS and PC operating systems
- Knowledge of SBA Express, Paycheck Protection Program, Economic Injury Disaster Loan
- Proficient in Microsoft Office and Adobe Acrobat Suite
- Business Software Applications including evaluations to improve functionality of work flow
- Knowledgeable in operational policies, protocols, and response
- Completing Google IT certifications
Languages
Spanish
Native or Bilingual
Timeline
Business Loan Solution Specialist
JPMorgan Chase, Business Direct Center
05.2015 - Current
Small Business Specialist/Personal Banker
08.2010 - 05.2015
Personal Banker/ Small Business Banker
Wells Fargo
05.2005 - 09.2010
Associate of Applied Science - Business Administration
Houston Community College
Diploma -
High School For Law Enforcement And Criminal Justice
Similar Profiles
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co