SONYA MAYFIELD, SHRM-SCP
Las Vegas,NV
Summary
Senior Human Resources Manager focused on policy improvement, increasing retention, and evaluating policies for lean and effective HR departments. Over 10 years of evaluating key data to improve the HR decision process. Dedicated to problem solving, strong employee relations and optimizing productivity for workers at all levels.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Human Resources Manager
GALLAGHER
07.2018 - Current
- Streamlined onboarding through implementing structured orientation program
- Facilitate training for site leadership and staff on key topics relating to performance management, company benefits/wellness, and relevant HR policies
- Mentor new leaders to motivate and ease their transition into fresh roles
- Leverage call center process knowledge to influence site and corporate leadership decisions
- Manage compensation practices, benchmarking and surveying against market trends
- Investigate employee grievances and other sensitive issues and prepare position statements
- Coordinate work projects for HR specialist and oversee completion of tasks and initiatives
Director of Human Resources
PIERCY BOWLER TAYLOR AND KERN CPAs
10.2016 - 07.2018
- Developed employee manual, including performance management procedures, and conduct
- Designed and implemented recruitment, behavior-based interviewing and skill matching procedures
- Implemented HRIS, payroll system, and self-service portal
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
- Led successful enrollment for all benefit plans; facilitated annual enrollments (including 401(k) distributions)
Human Resources Manager
TELUS INTERNATIONAL
04.2015 - 11.2016
- Directed HR functions for a contact/call center, leading a team of seven including three HR Generalists, Payroll Administrator, HR Analyst and Benefits Specialist
- Provided strategic, data-driven solutions, utilizing focus groups, surveys, interviews; meticulously evaluated data to inform critical decisions
- Constructed new hire program and benefits communication strategy for clear understanding
- Oversaw payroll process for U.S region, ensuring compliance with state/federal laws
- Coached supervisors and managers on employee attendance and performance
Regional Human Resources Manager
GAMING PARTNERS INTERNATIONAL
04.2013 - 01.2015
- Liaised between multiple business divisions to improve communications
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Motivated employees through special events, incentive programs, and constructive feedback
- Designed and implemented process changes, focusing on communication, performance, and policy development
Human Resources and Benefits Manager
UNITED COIN MACHINE
01.2004 - 01.2013
- Oversaw yearly audits of Worker’s Compensation & 401(k) for successful mandatory tests
- Administered COBRA, FMLA 401(k), Worker’s Comp, and other group benefits
- Reduced the company's unemployment rate through comprehensive management training on performance improvement and documentation
- Effectively structured human resources and payroll activities, encompassing employee relations, compensation, benefits, and comprehensive training programs
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Education
Bachelor of Science - Business Management
University of Phoenix
Las Vegas, NVMBA - Business Administration
University of Phoenix
Las Vegas, NVAssociate of Applied Science - Psychology
Roosevelt University
Chicago, ILSkills
- Compensation and Benefits
- Human Resources Operations
- Recruitment and Hiring
- Employee Performance Management
- Mentoring
- Providing Feedback
- Employee Presentations
- Equal Employment Laws
- Advising Department Managers
- Workforce Improvements
- Benefits and Compensation Management
- Procedural Guidance
Accomplishments
- SHRM CP/SCP EXAM PREP INSTRUCTOR - Southern Nevada SHRM Chapter
- IMAGE CONSULTANT - Dress for Success of Southern Nevada
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
Senior Human Resources Manager
GALLAGHER
07.2018 - Current
Director of Human Resources
PIERCY BOWLER TAYLOR AND KERN CPAs
10.2016 - 07.2018
Human Resources Manager
TELUS INTERNATIONAL
04.2015 - 11.2016
Regional Human Resources Manager
GAMING PARTNERS INTERNATIONAL
04.2013 - 01.2015
Human Resources and Benefits Manager
UNITED COIN MACHINE
01.2004 - 01.2013
Bachelor of Science - Business Management
University of Phoenix
MBA - Business Administration
University of Phoenix
Associate of Applied Science - Psychology
Roosevelt University
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