Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sonya McCarter

Sonya McCarter

Gadsden,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Certified Property Manager

Greater Gadsden Housing Authority
11.2010 - 03.2023
  • Submitted by Evg
  • Sonya McCarter
  • Mission Statement:
  • The purpose and mission of the Christian Education Department of LAAW is to make sure that its members are knowledgeable of the teachings of Christ so to experience healthy personal and spiritual growth
  • We believe that knowledge is powerful and the key to great success
  • The CED is here to serve by providing necessary educational tools and resources that will assist in teaching and guiding LAAW members/students
  • We will provide, promote, support continual learning and sound doctrinal teachings.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than Number tenants across Number property units.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Generated professional networks by engaging in professional, industry and government organizations.

Customer Service Representative

MBS
  • Sunday School: By January 2022, Life Assurance will have a structured Sunday School Department for students age ranging from ages of 4 years and above
  • We will sponsor Vacation Bible School through the Sunday School Department that will include at least two field trips during the summer months.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Business Management

Gadsden State Community College
Gadsden, AL

Skills

  • Active Listening
  • Planning and Coordination
  • Critical Thinking
  • Clerical Support
  • Multitasking Abilities
  • G-Suite
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Training and Development
  • Data Entry
  • Self-Motivated
  • Analytical and Critical Thinking

Accomplishments

  • Received my Property Management Certification through Nan McKay
  • Received 2 Merit Bonuses from GGHA for professionally organizing their two largest community offices.

Timeline

Certified Property Manager

Greater Gadsden Housing Authority
11.2010 - 03.2023

Customer Service Representative

MBS

Business Management

Gadsden State Community College

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Sonya McCarter