Sonya Mikhailova
Brooklyn,NY
Summary
Dynamic leader and adept communicator with a proven track record at Maimonides Medical Center, enhancing patient satisfaction and streamlining admissions processes. Skilled in HIPAA compliance and electronic health records, I excel in creating efficient workflows and fostering a positive environment. My approach has significantly improved patient flow and satisfaction, showcasing my adaptability and customer service excellence.
Experienced with patient access management, including registration and scheduling processes. Utilizes leadership and problem-solving skills to enhance team efficiency and patient satisfaction. Knowledge of healthcare systems and track record of implementing process improvements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Patient Access Specialist
Maimonides Medical Center
05.2010 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
- Optimized hospital resources by proactively monitoring occupancy levels and adjusting bed allocations accordingly.
- Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
- Worked closely with discharge planners to identify potential early discharges, facilitating timely bed availability for incoming patients.
- Implemented process improvements to enhance bed control coordination, leading to higher efficiency and patient satisfaction.
- Reduced wait times for patients by effectively prioritizing bed requests based on medical necessity and urgency.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions.
- Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
- Improved patient flow by efficiently managing bed assignments and coordinating with various hospital departments.
Front Desk Medical Receptionist
Boro Park Pediatrics
08.2008 - 05.2010
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - Health Administration
ASA College
Brooklyn, NYSkills
- HIPAA compliance
- Adaptable to change
- Patient registration
- Insurance verification
- Strong leadership
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Medical terminology
- Paging systems
- Excellent communication
- Organizational skills
Languages
Russion
Professional Working
Timeline
Lead Patient Access Specialist
Maimonides Medical Center
05.2010 - Current
Front Desk Medical Receptionist
Boro Park Pediatrics
08.2008 - 05.2010
Associate of Science - Health Administration
ASA College
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