Sonya Mims
Cleveland,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Medical Records Specialist
Veterans Affairs
Cape Coral, FL
11.2023 - Current
- Processed requests for copies of patient medical files within designated timeframes.
- Performed data entry into electronic health record systems.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Collected, filed, scanned, and retrieved confidential patient information.
Medical Records Specialist
University Hospitals of Cleveland
Cleveland, Ohio
05.2018 - 11.2023
- Scanned documents into electronic health record system according to established procedures.
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Processed requests for copies of patient medical files within designated timeframes.
- Performed data entry into electronic health record systems.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Purged outdated files.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Processed and responded to external requests for medical records following established protocols.
- Retrieved medical records upon request from healthcare professionals.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Maintained positive working relationship with fellow staff and management.
- Purged inactive files and destroyed obsolete files following procedures.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted patients with requests for their medical records, guiding them through the process.
- Answered inquiries regarding the status of patient records or their availability.
Patient Advocate, Direct Care
Consumer Support Services
Independence, OH
10.2013 - 08.2020
- Provided emotional support to patients during difficult times.
- Maintained accurate records of patient visits and treatments according to hospital policies and procedures.
- Assisted patients with medical appointments, treatments and procedures as needed.
- Monitored vital signs such as pulse rate, blood pressure and temperature to ensure optimal health outcomes.
- Performed administrative tasks such as scheduling appointments, ordering supplies and completing paperwork.direct
- Assisted clients with daily activities, including meal preparation and medication administration.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Maintained confidentiality according to agency policies regarding client information.
- Facilitated communication between clients, family members and medical staff.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Encouraged socialization through recreational activities such as group outings and community events.
- Established trusting relationships with clients by being a reliable source of support.
- Participated in team meetings to discuss best practices for providing quality care.
- Coordinated transportation for medical appointments and other errands.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Performed basic first aid procedures when necessary.
- Maintained accurate records of all services provided to clients.
- Laundered clothing and bedding to prevent infection.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported patients to medical, dental and personal care appointments.
Coding Technician
Cleveland Clinic
Mayfield Heights, OH
05.1998 - 08.2009
- Reconcile daily, unbilled.
- Scanned medical records and documents.
- Assist coders with retrieving charts/records.
- Performed release of medical records duties.
- Answer calls with physicians and coders.
- Assemble and file medical records.
Medical Office Assistant
Raymond Taylor M.D
Cleveland, OH
03.1996 - 04.2004
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Prepared patient charts prior to each appointment.
- Processed referrals for specialist visits or diagnostic tests.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Collected payments from patients for services rendered.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Maintained a clean work environment by adhering to infection control protocols.
- Verified insurance coverage for each patient visit.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Registered patients and scheduled appointments.
Education
Practical Nursing - Practical Nusring
Hondros College of Nursing
Independence, OH06-2013
Medical Assistant - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH03-1996
High School Diploma -
John Marshall High School
Cleveland, OH06-1991
Skills
- Client interactions
- Medical terminology proficiency
- Health Information Systems
- Telephone Etiquette
- Office Administration
- Medical Records Management
- HIPAA Compliance
- Positive interactions
- Medical auditing
- Records audits
- Medical Records Maintenance
- HIPAA expert
References
References available upon request.
Timeline
Medical Records Specialist
Veterans Affairs
11.2023 - Current
Medical Records Specialist
University Hospitals of Cleveland
05.2018 - 11.2023
Patient Advocate, Direct Care
Consumer Support Services
10.2013 - 08.2020
Coding Technician
Cleveland Clinic
05.1998 - 08.2009
Medical Office Assistant
Raymond Taylor M.D
03.1996 - 04.2004
Practical Nursing - Practical Nusring
Hondros College of Nursing
Medical Assistant - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
John Marshall High School
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