Sonya Monette
COLORADO SPRINGS,Colorado
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
AAFES
10.2021 - 04.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Scheduled staff to establish adequate coverage during peak business hours.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Logistics Specialist
AAFES
07.2020 - 10.2021
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Validated inventory levels and updated systems using handheld devices.
- Create and maintaining long and short term contracts with our business partners.
- Conducting ServSafe and monthly health checks to USAFA's restaurants and all civilian businesses.
Logistics Team Member
AAFES
02.2015 - 06.2020
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Developed strategies to optimize utilization of available resources.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Registered vendors and customers on database to maintain updated roster.
Education
Culinary Arts
The Art Institute of Atlanta
Atlanta, GASkills
- Art History
- Recruiting and Hiring
- Economics
- Financial Statements
- Verbal and Written Communication
- Human Resource Management
- Accounting Techniques
- POS Transactions
- Energetic and Enthusiastic
- Health and Safety Regulations
- Business Management Principles
- Financial Data Analyzation
- Financial Management
- Customer Service
- Cash Handling
Certification
- Area of certification Training - ServSafe Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Shift Manager
AAFES
10.2021 - 04.2023
Logistics Specialist
AAFES
07.2020 - 10.2021
Logistics Team Member
AAFES
02.2015 - 06.2020
Culinary Arts
The Art Institute of Atlanta