Sonya Moore
West,OH
Summary
Over 20 years in the hospitality industry leading employees and teams. Highly skilled at motivating staff to increase performance, while maintaining safety protocols and quality control. Proven track record of implementing new strategies; thereby, increasing sales and customer satisfaction. Experienced in streamlining policies and procedures, resulting in increased productivity and efficiency.
Overview
32
32
years of professional experience
Work History
Program Manager
Choices Of Living Community
03.2020 - Current
- Implement and manage individualized care plans for residents to ensure their emotional, physical, and well-being.
- Coordinate and facilitate community events and activities to foster a sense of belonging and social engagement among residents.
- Collaborate with external partners, including government agencies and community organizations to secure funding and resources for program initiatives.
- Supervise a team of staff and provide guidance, training and support to ensure high-quality care and services for residents.
Line Leader
U.S. Farathane
01.2019 - 10.2020
- Implemented new production procedures to increase efficiency and decrease turnaround time by 20 percent.
- Trained and supervised team of 15 employees, ensuring adherence to safety protocols and quality control standards.
- Convened daily production meetings to communicate goals, track progress, and address any issues and/or concerns.
- Collaborated with cross-functional teams to streamline workflow processes and improve overall productivity.
Restaurant Owner/Cook
Cali Cafe
04.2012 - 11.2017
- Managed all daily operations of successful restaurant, including hiring and training staff, overseeing inventory and ordering supplies, and ensuring compliance with health and safety regulations.
- Developed and implemented innovative menu items and specials to drive customer traffic and increase revenue, resulting in 20 percent increase in sales within he first year of ownership.
- Cultivated strong relationships with local vendors and suppliers to source high-quality ingredients at competitive prices, resulting in improved profit margins and customer satisfaction.
- Utilized strong culinary skills to create appetizing and visually appealing dishes that consistently received positive feedback from customers and critics alike.
Cook
Earth Fare
08.2009 - 04.2012
- Coordinated work of sous chefs and other cooks.
- Assisted in preparation of and cooked variety of dishes in fast-paced kitchen, ensuring timely delivery of high-quality meals to customers.
- Collaborated with kitchen staff to create new recipes and menu items, contributing to more diverse and appealing food selection.
- Maintained cleanliness and organization in kitchen.
Associate Team Lead/Juice Bar
Sacramento Natural Food Co-Op
03.1992 - 07.1999
- Supervised team of ten in daily operations, including scheduling, training and conducted performance evaluations. Provided constructive feedback to team members, resulting in 15 percent improvement in overall team performance.
- Motivating a team who achieved and exceeded weekly sales strategies and provided ongoing coaching and support.
- Collaborated with cross-functional teams and developed and implemented new policies and procedures, resulting in 20 percent increase in productivity and efficiency.
- Implemented new strategies to increase sales and customer satisfaction, resulting in 15 percent increase in revenue.
- Coordinated and facilitated team meetings to discuss goals, challenges, and opportunities for improvement, fostering collaborative and high-performing team environment.
- Developed and maintained relationships with vendors to ensure timely delivery of fresh ingredients and supplies.
- Created and updated standard operating procedures to streamline workflow and improve efficiency in juice bar.
Skills
- Problem-Solving
- Organization and Detail Oriented
- Communication
- Team Training and Development
- Flexible and Adaptable
- Attention to Detail
- Strategic Planning
- Team Leadership and Direction
- Project Coordination
- Policy, Procedure, and Process Improvements
Timeline
Program Manager
Choices Of Living Community
03.2020 - Current
Line Leader
U.S. Farathane
01.2019 - 10.2020
Restaurant Owner/Cook
Cali Cafe
04.2012 - 11.2017
Cook
Earth Fare
08.2009 - 04.2012
Associate Team Lead/Juice Bar
Sacramento Natural Food Co-Op
03.1992 - 07.1999
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