Summary
Overview
Work History
Education
Skills
References
Timeline
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Sonya Moreno

Gilbert,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Frontline Member Associate

Sam's Club
08.2023 - Current
  • Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Enhanced team efficiency by providing assistance to coworkers during peak hours.
  • Streamlined the checkout process for quicker transactions and increased customer satisfaction.
  • Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
  • Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.

Server

Courtyard By Marriott
11.2022 - 03.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Medical Billing And Coding - Health Administration

Carrington College - Phoenix
Phoenix, AZ
09.2024

GED -

Gilbert Global Academy High School
Gilbert, AZ
02.2024

Skills

  • Performance Tracking
  • Complaint Handling
  • Goal-Oriented
  • Relationship Building
  • Customer Service

References

References available upon request.

Timeline

Frontline Member Associate

Sam's Club
08.2023 - Current

Server

Courtyard By Marriott
11.2022 - 03.2023

Medical Billing And Coding - Health Administration

Carrington College - Phoenix

GED -

Gilbert Global Academy High School

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Sonya Moreno