Sonya Morgan
Jellico,TN
Summary
Dedicated Drug and Alcohol Counselor with strong crisis intervention, treatment planning, and client assessment skills. Experienced in facilitating psycho-educational groups and supporting addiction recovery, driving client progress and compliance.
Overview
24
24
years of professional experience
Work History
Drug and Alcohol Counselor/ Case Manager
Behavioral Health Group
Berea, Kentucky
08.2024 - 07.2025
- Developed treatment plans tailored to each client's unique needs and goals.
- Provided crisis intervention services when needed.
- Documented client progress and maintained accurate case files for compliance.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Implemented coping strategies to help clients manage triggers and cravings.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Monitored progress through regular review of client records and administered standardized tests to measure outcomes of treatment plans.
Economic Service Worker
State of West Virginia
Huntington, West Virginia
11.2023 - 07.2024
- Assisted clients in completing applications for economic support services.
- Conducted interviews to determine eligibility for financial assistance programs.
- Maintained accurate records of client interactions and case notes.
- Responded to client inquiries regarding program guidelines and benefits.
- Prepared documentation required for case reviews and audits.
Private Caregiver
Self Employed
varied
10.2017 - 03.2023
- Provided daily personal care and assistance to clients in their homes.
- Assisted clients with mobility, medication management, and meal preparation.
- Developed customized care plans based on individual client needs and preferences.
- Maintained a clean and safe living environment for clients at all times.
- Communicated effectively with family members regarding client health and well-being.
- Monitored client health conditions and reported any changes to healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
Bakery Assistant
Nothing Bundt Cakes
Lexington, KY
10.2017 - 07.2021
- Collaborated with team members to ensure timely order fulfillment.
- Engaged with customers to provide product information and recommendations.
- Implemented safety protocols to maintain a secure work environment.
- Maintained a clean and sanitary work area throughout the day.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Packaged finished products for sale in retail outlets or for delivery services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Restock shelves with freshly made products.
Retail Banker
Woodforest Bank
Winchester, Kentucky
03.2017 - 10.2017
- Assisted customers with account inquiries and transactions at Woodforest Bank.
- Educated clients on banking products and services to enhance customer experience.
- Managed daily cash transactions and balanced cash drawers accurately.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
Assistant Manager
HHI
Lexington, Kentucky
10.2001 - 02.2005
- Managed daily operations and coordinated team activities for smooth workflow.
- Developed training materials and facilitated staff onboarding sessions for new hires.
- Oversaw inventory management and ensured adequate stock levels for all departments.
- Implemented process improvements to enhance efficiency and reduce operational delays.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Coordinated scheduling and resource allocation to optimize staff productivity and effectiveness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Bachelor of Science - Human Services
University of The Cumberlands
Williamsburg, Kentucky, KY04-2022
Associate of Applied Science - Substance Abuse Counseling Assistant
Huntington Junior College
WV06-2017
Master of Science - Criminal Justice Administration
University of The Cumberlands
Williamsburg, Kentucky, KYSkills
- Treatment planning
- Crisis intervention
- Case documentation
- Psycho-education
- Client assessments
- Community resources
- Conflict resolution
- Relationship building
- Co-occurring disorders treatment
- Substance abuse assessment
- Addiction recovery support
Timeline
Drug and Alcohol Counselor/ Case Manager
Behavioral Health Group
08.2024 - 07.2025
Economic Service Worker
State of West Virginia
11.2023 - 07.2024
Private Caregiver
Self Employed
10.2017 - 03.2023
Bakery Assistant
Nothing Bundt Cakes
10.2017 - 07.2021
Retail Banker
Woodforest Bank
03.2017 - 10.2017
Assistant Manager
HHI
10.2001 - 02.2005
Bachelor of Science - Human Services
University of The Cumberlands
Associate of Applied Science - Substance Abuse Counseling Assistant
Huntington Junior College
Master of Science - Criminal Justice Administration
University of The Cumberlands