Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Musto

Danforth,IL

Summary

Dynamic professional with extensive experience at Christie Clinic, excelling in customer service and data entry. Proven ability to enhance operational efficiency and patient satisfaction through effective multitasking and organization. Recognized for fostering collaboration and improving workflows, while maintaining compliance and accuracy in administrative tasks. Strong decision-making skills drive successful outcomes.

Overview

8
8
years of professional experience

Work History

Coordinator

Christie Clinic
09.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Phlebotomist

Christie Clinic
02.2018 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Enhanced patient experience by performing blood draws quickly and efficiently.

Medical Office Assistant

Christie Clinic
02.2017 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.

Insurance Specialist

Christie Clinic
02.2017 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Researched and resolved routine and complex issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Played an active role in community events as a representative for the company which increased brand awareness.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Educated clients on insurance policies and procedures.

Education

Phlebotomy/Medical Terminology - Phlebotomy/Medical Terminology

Kankakee Community College
Kankakee, IL
05.2014

CNA - Certified Nursing Assistant

Kankakee Community College
Kankakee, IL
05.2014

Associates - Business

Kankakee Community College
Kankakee, IL
05.2012

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Administrative leadership

Timeline

Coordinator

Christie Clinic
09.2024 - Current

Phlebotomist

Christie Clinic
02.2018 - Current

Medical Office Assistant

Christie Clinic
02.2017 - Current

Insurance Specialist

Christie Clinic
02.2017 - Current

Phlebotomy/Medical Terminology - Phlebotomy/Medical Terminology

Kankakee Community College

CNA - Certified Nursing Assistant

Kankakee Community College

Associates - Business

Kankakee Community College

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