Sonya Nava
Milpitas,CA
Summary
Over five years of experience working to improve performance of organizations serving dozens of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.
Overview
12
12
years of professional experience
Work History
Data Analyst
Meta
09.2025 - Current
- Collaborated with cross-functional teams to optimize data collection processes and enhance reporting accuracy
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Operated high-speed scanning equipment to ensure accurate data capture.
Project Management Intern
STANFORD HEALTHCARE
01.2025 - 09.2025
- Generated and managed daily ServiceNow tickets to facilitate the onboarding of new employees, ensuring a seamless transition into the organization.
- Developed and deployed an assessment survey using Microsoft Forms to gather stakeholder feedback for Change Management initiatives.
- Designed and launched a SharePoint site for Stanford Medicine, featuring QGenda updates and enabling staff to access the latest news and resources.
- Successfully managed multiple high-priority projects simultaneously, consistently meeting tight deadlines.
- Created and maintained detailed spreadsheets tailored to the needs of various projects to support data tracking and analysis.
Lead Teacher
KINDERCARE
09.2018 - 01.2025
- Represented the daycare center with a commitment to delivering the highest standard of care and support to children and families.
- Provided attentive care and supervision to infants, toddlers, and preschoolers, prioritizing health, safety, and the creation of a nurturing, supportive environment.
- Leading over 30 children throughout tenure, planning and implementing age-appropriate activities that encouraged active play, exploration, and the achievement of developmental milestones.
- Facilitated learning through engaging curriculum-based activities, including circle time, literacy development, and interactive play, while also managing routine care tasks such as diaper changes and maintaining strong communication with parents to ensure excellent customer service.
- Led and managed the toddler room team of 5, ensuring seamless daily operations, maintaining a structured and organized environment, and promoting collaboration to support high-quality care and early childhood development.
After School Leader/ Assistant director
YMCA
08.2017 - 08.2018
- Led the development and implementation of high-impact educational experiences for elementary students, driving improved comprehension and engagement across key academic subjects.
- Designed, led, and facilitated comprehensive lessons in Social Studies, English, History, and Mathematics, while guiding curriculum development to align with academic goals.
- Directed and managed classrooms of up to 20 students, implementing differentiated instruction strategies to meet diverse learning needs and drive academic success.
- Provided mentorship and individualized support to students, fostering a culture of achievement and continuous improvement.
- Maintained and led the creation of a structured, clean, and safe classroom environment, setting standards that supported optimal learning conditions and modeled organizational excellence.
Customer Service Manager
Cinemark
01.2014 - 07.2017
- Led and supervised a team of staff, delivering targeted training in customer service excellence to boost sales performance and enhance client retention.
- Directed the setup and visual merchandising of in-store displays, strategically promoting seasonal products to drive revenue and customer engagement.
- Collaborated with senior leadership, visual merchandisers, and sales associates to ensure consistent execution of brand standards and corporate guidelines.
- Led the onboarding process for new team members, ensuring a smooth integration into daily operations, while strategically developing and managing weekly schedules to align team capacity with business needs.
Education
Associate of Arts -
Year Up
San Jose, CAAssociate’s degree - Business
Mission College
Santa Clara, CA12.2023
Skills
- I am proficient in Microsoft office, Excel, Docusign, Dropbox, Zoom, Slack, MS PowerPoint, Open Projects, SharePoint, ServiceNow, Box
AREAS OF EXPERTISE
Client Relationships | Management | Onboarding | Change Management | People skills | Team Building | Communication | Planning | Public Speaking
Timeline
Data Analyst
Meta
09.2025 - Current
Project Management Intern
STANFORD HEALTHCARE
01.2025 - 09.2025
Lead Teacher
KINDERCARE
09.2018 - 01.2025
After School Leader/ Assistant director
YMCA
08.2017 - 08.2018
Customer Service Manager
Cinemark
01.2014 - 07.2017
Associate of Arts -
Year Up
Associate’s degree - Business
Mission College