Sonya N. Ortiz
Emerson,NE
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Federal Grant Reviewer
U.S. Department of Education
Washington, USA
06.2015 - 02.2025
- Company Overview: Federal Grant Reviewer for various programs under the Department of Education (e.g., TRIO Student Support Services) and the Office of Indian Education (e.g., Native American Language and Cultural Programs).
- Examining information with accuracy and thoroughness, provide written evaluative statements, and assign scores in response to the applicant's proposal. Maintain diligence to work within the given time frame set, and collaborate with panel members and the panel chairperson to finalize the comments and scores for an approved Panel Summary report.
Customer Service Representative
Vangent
Lawrence, KS
01.2014 - 08.2014
- Responsibilities include answering incoming calls from the Healthcare Marketplace, Medicare consumers, and/or beneficiaries.
- Providing answers to inquiries such as enrollment in insurance plans, resources for supplemental assistance programs for low-income and/or eligible consumers or beneficiaries, and questions.
- Handle complaints, troubleshoot problems, and provide pertinent information as needed for service delivery.
- Accomplishments – job advancement into the Advance Resolution Center for Marketplace – this job entailed extensive troubleshooting and critical thinking to problem-solve unscripted consumer situations in a timely manner and in accordance with Central Medical Service policies and standards.
Education
M.A. - Indigenous Community Education & Administrative Leadership
University of Kansas
Lawrence, KS12.2013
B.S. - Elementary Education - Culturally Integrated Curriculum Development & Instruction
Haskell Indian Nations University
Lawrence, KS05.2005
Skills
- Higher Education Administration
- Customer Service Representative
- Student Support Services
- Federal Grant Peer Reviewer
- Community Resource Development
- Nonprofit Executive Director
- Grant Writing
- Clerical and Office Management
- Culturally Integrated Curriculum Development (Pre-K thru High School)
- SPED Family Advocate
- FERPA and HIPPA knowledge
- SPED Advocacy Training
- IEP/IFSP Parent Liaison
- MS Office (eg Word, Access, Excel)
References
- Shakir Davy, Education Program Specialist, U.S. Dept. of ED - Office of Post-secondary ED, 400 Maryland Avenue, S.W. HQ-LBJ-2C238, Washington, DC, 20202, (202) 453-7792, (954) 558-0325, shakir.davy@ed.gov
- Myles Jones, BS, MS, Chairperson & Immigration Analyst, Department of Homeland Security - Society of American Indian Government Employees (DHS-SAIGE), 850 South Street, Lincoln, NE, 68508, (402) 981-5498, Myles.R.Jones@uscis.dhs.gov
- Nina Baker, Health Information Coordinator, PTI Nebraska, 1941 S. 42nd St., Omaha, NE, 68105, (402) 403-3908, (800) 284-8520, nbaker@pti-nebraska.org
- Dr. Jay T. Johnson, INS Professor of Geography, Indigenous Nations Studies Program, University of Kansas, Lippincott, Room 6, 1410 Jayhawk Boulevard, Lawrence, KS, 66045, (785) 864-5547
- Dr. Stephanie T. Fitzgerald, Director, American Indian Studies, Arizona State University, P.O. Box 874603, Tempe, AZ, 85287-4603, (480) 965-3634
- Manny King, Coordinator, Student Services, Haskell Indian Nations University, 155 Indian Avenue, Lawrence, KS, 66046, (785) 830-2768
Personal Information
Authorized To Work: US
Timeline
Federal Grant Reviewer
U.S. Department of Education
06.2015 - 02.2025
Customer Service Representative
Vangent
01.2014 - 08.2014
M.A. - Indigenous Community Education & Administrative Leadership
University of Kansas
B.S. - Elementary Education - Culturally Integrated Curriculum Development & Instruction
Haskell Indian Nations University
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