Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Page

Cayce,SC

Summary

Driven and dynamic professional with a proven track record at Bealls, Inc., where I spearheaded initiatives that significantly enhanced customer satisfaction and store appearance. Skilled in inventory management and customer service, I excel at fostering team development and achieving operational excellence, demonstrating both leadership and an unwavering commitment to quality and efficiency.

Overview

26
26
years of professional experience

Work History

Custodian

Budd Group
08.2023 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Retail Manager

Bealls, Inc.
12.2017 - 06.2023
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Created employee schedules to align coverage with forecasted demands.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Associate

All In Good Spirits
05.2015 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Inventory Manager

First Cellular Of Columbia
11.1998 - 06.2001
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Established re-order points and monitored supplier performance.

Education

Associate of Applied Science - Health Information Technology

Midlands Technical College
West Columbia, SC

High School Diploma -

Charleston High School
Charleston, WV

Skills

    • Cleaning and sanitizing
    • Work independently
      • Responsible and Dependable
      • Customer Service

Timeline

Custodian

Budd Group
08.2023 - Current

Retail Manager

Bealls, Inc.
12.2017 - 06.2023

Sales Associate

All In Good Spirits
05.2015 - 12.2016

Inventory Manager

First Cellular Of Columbia
11.1998 - 06.2001

Associate of Applied Science - Health Information Technology

Midlands Technical College

High School Diploma -

Charleston High School

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Sonya Page