Sonya Papousek
Lead,SD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Patrol/School Resource Officer
Deadwood Police Department
05.2013 - Current
- Conducted school security inspections.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
- Provided security and safety to school staff and students.
- Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
- Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
- Conducted drug awareness presentations, promoting healthy lifestyle choices among students.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Collaborated with administration and teachers to develop crisis plans.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
Emergency Medical Technician
Spearfish Emergency Ambulance Service
01.2002 - 01.2021
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
Restaurant Server/Shift Supervisor
Deadwood Mountain Grand
06.2012 - 05.2013
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Restaurant Supervisor
Deadwood Gulch Resort
01.2005 - 01.2009
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
Server, Hostess, Dishwasher, Shift Supervisor
Millstone Restaurant
05.1998 - 06.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
Education
Master of Science - Human Resources Management
Franklin University
Columbus12.2025
Bachelor of Science - Business Administration (Leadership/Management)
Franklin University
Columbus12.2023
High School Diploma -
Spearfish High School
Spearfish, SD05.2002
Skills
- Youth Counseling
- Conflict resolution skills
- Coaching and Mentoring
- Student Engagement
- Liaison skills
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Honest and Dependable
- Time Management
- Problem-solving abilities
- Adaptable and Flexible
- Critical Thinking
Timeline
Patrol/School Resource Officer
Deadwood Police Department
05.2013 - Current
Restaurant Server/Shift Supervisor
Deadwood Mountain Grand
06.2012 - 05.2013
Assistant Restaurant Supervisor
Deadwood Gulch Resort
01.2005 - 01.2009
Emergency Medical Technician
Spearfish Emergency Ambulance Service
01.2002 - 01.2021
Server, Hostess, Dishwasher, Shift Supervisor
Millstone Restaurant
05.1998 - 06.2008
Master of Science - Human Resources Management
Franklin University
Bachelor of Science - Business Administration (Leadership/Management)
Franklin University
High School Diploma -
Spearfish High School
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