Sonya Peiffer

Billing Manager/Administrative Office Manager

Smart Body Physical Therapy

01.2011 - Current

Answer phones and work front desk
Schedule patients and verify benefits and authorization for Insurance
Monitored customer payments and followed up on overdue accounts as required.
Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Assisted in processing customer invoices to ensure timely billing cycles.
Reviewed billing problems, researched issues, and resolved concerns.
Work insurance claims- CMS 1500, CPT Coding, ICD-10
Supported reconciliation of accounts to maintain accurate financial records.
Learned and utilized billing software to streamline invoicing processes.
Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
Supported staff with special projects and additional job duties. Managed calendars and scheduled meetings.
Responded to inquiries promptly, providing excellent customer service to clients and visitors.
Updated reports, managed accounts, and generated reports for company database.
Utilized office software to prepare documents, presentations, and reports.
Collaborated with team members to streamline administrative processes and improve workflow efficiency.
Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
Coordinated office events, seminars and meetings for staff and clients.