SONYA PHILLIPS
Cordova,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
MARJAC
10.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fixed identified issues to improve workflows.
- Organized and maintained work environment to allow for maximum productivity.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
- Adhered to standardized software quality assurance best practices, policies and processes.
Lead Cashier
STAR FOOD MART #9
05.2019 - 10.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Received and processed customer payments.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Manager
Jacka Restraurant
02.2016 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Business Management - Accointing
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Issue Resolution
- Quality Assurance Controls
- Deductive Reasoning
- Quality management knowledge
- Critical thinking abilities
- Manual Testing
- Material Selection
- Customer Service
- Training and Onboarding
- Decision-Making
- Documentation skills
- Team Mentoring
- Strong Problem Solver
- Recordkeeping abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst - MARJAC
10.2023 - Current
Lead Cashier - STAR FOOD MART #9
05.2019 - 10.2023
Assistant Manager - Jacka Restraurant
02.2016 - 04.2019
Bevill State Community College - Business Management , Accointing
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