Sonya Pierce
Delmar,United States
Summary
Thoughtful Residential Supervisor overseeing direct care for approximately 12 individuals in comprehensive group home facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others. Fosters sense of community among residents to support individuals in time of need. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Residential Supervisor
Shura, Inc
2009.07 - Current
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Supervised 22 staff and 12 residents per day
Residential Supervisor
National Center On Institutions And Alternatives
2009.09 - 2011.11
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Supervised 6 staff and 3 residents per day
Kitchen Supervisor
Manna House
2005.10 - 2009.06
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Reduced food waste through effective inventory management and menu planning.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored food inventory and supplies to prevent waste.
Child Care Provider
Unselds School
1994.02 - 2004.06
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Fostered emotional growth and self-confidence in children by providing consistent encouragement and praise.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
- Implemented creative art projects to engage children''s imaginations while developing fine motor skills.
- Facilitated conflict resolution among children by teaching effective problem-solving techniques.
- Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
Associate of Arts - Human Services
Baltimore City Community College
Baltimore, MDBachelor of Arts - Human Services
Walden University
Minneapolis, MN11.2023
Skills
- Residential Support
- Scheduling proficiency
- Safety policies and procedures
- Accurate record keeping
- Family Relationship Development
- Incident Management
- Certified DDA Trainer
- Certified CPR/First Aid Trainer
- Certified Medication Technician (CMT)
- Proficient with Icare Manager Software(Data Tracking Software)
- Client Relationship Management
- Daily living assistance
Timeline
Residential Supervisor
National Center On Institutions And Alternatives
2009.09 - 2011.11
Residential Supervisor
Shura, Inc
2009.07 - Current
Kitchen Supervisor
Manna House
2005.10 - 2009.06
Child Care Provider
Unselds School
1994.02 - 2004.06
Associate of Arts - Human Services
Baltimore City Community College
Bachelor of Arts - Human Services
Walden University
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