Summary
Overview
Work History
Education
Skills
Hobbies and Interests
ADDITIONAL INFORMATION
Timeline
Generic
SONYA POLK

SONYA POLK

Saint Albans,NY

Summary

Experienced customer relations expert with 13 years in banking and customer service. Proficient in business operations, supervision, and problem resolution. Skilled in cash handling, loans, and operational improvement, consistently reducing costs and increasing profits. Committed to continuous growth and success in the banking industry, with a proven track record of enhancing customer engagement and service quality. Highly organized educational professional equipped with a background in facilitating classroom operations and student learning. Demonstrated success in aiding lesson execution, fostering a collaborative environment, and adapting to changing educational needs. Brings strong communication skills and a reliable, adaptable nature. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities, and leading field trips. Excellent tutor, record keeper, and multitasker.

Overview

14
14
years of professional experience

Work History

Cook

Whole Foods Market Inc
08.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.

Clerk

United States Postal Service
10.2023 - 08.2024
  • Sort and distribute mail efficiently, ensuring timely delivery and accuracy
  • Maintain detailed records of incoming and outgoing mail, improving tracking and accountability
  • Assist customers with postal inquiries, enhancing customer satisfaction and service quality
  • Eager to learn quickly, consistently meet deadlines, and bring a positive attitude to team projects
  • Streamline daily mail operations by implementing efficient sorting techniques, boosting delivery speed and customer satisfaction
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.

Chef

Sade seafood and eats
05.2020 - 06.2022
  • Create balanced meals for all three main courses of the day.
  • Led introduction of innovative products and supervised Sunday brunch operations.
  • Kept track of line processes to ensure that quality, quantity, and presentation remained consistent
  • Contributed to the culinary team in delivering exceptional meals at large-scale functions.
  • Managed daily operations, ensuring compliance with local, state, and federal regulations.
  • Ensured cleanliness of workstations by properly sanitizing areas used in the handling of raw meat, poultry, fish, and eggs.
  • Maintained high standards of food safety to avoid potential health hazards.

Lead Bank Teller

PAYOMATIC
10.2015 - 12.2019
  • Enhanced knowledge of banking products and services through specialized training.
  • Explored potential sales avenues and referred customers to specialized financial service personnel.
  • Surpassed PayOMatic's targets through precise money counting and maintaining professional customer interactions.
  • Conducted daily cash reconciliation at a high-volume site.
  • Guided customers to open and close accounts.

Teacher Aide

Town of Brookhaven
07.2011 - 08.2016
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Education

Teachers Associates - Early Childhood Special Education

Nassau Community College
Garden City, NY

Culinary Arts certification - undefined

Eastern Suffolk Boces
Bellport, NY
01.2011

High School - undefined

Longwood High School
Middle Island, NY
01.2011

Skills

  • Team Leadership
  • Collaborative Engagement Skills
  • Knowledge of Loan Products
  • Night Operations Management
  • Safe Storage Protocols
  • Strategic Operations Oversight
  • Troubleshooting Skills
  • Team Oversight
  • Operational Efficiency Enhancement
  • Strong Organizational Skills
  • Process Optimization
  • Accurate Cash Transactions
  • Compliance Monitoring
  • Knowledge of Financial Legislation
  • Regulatory Compliance Expertise
  • Effective Communication
  • Service Excellence
  • Collaborative Team Building
  • Prioritized Task Scheduling
  • Food handling
  • Cleaning and organization
  • Cooking
  • Customer service

Hobbies and Interests

Cleaning, cooking and converse with people that want to make a different.

ADDITIONAL INFORMATION

  • Work History
  • LEAD BANK TELLER
  • October,2019 to December,2019
  • PAYOMATIC - Medford, NY
  • Improved my understanding of banking products and services by enrolling in available training classes and seminars for [Job title].
  • Looked for sales opportunities and referred customers to financial services branch partners.
  • Consistently exceeded expectations and always goals set by PayOMatic by using accurate money counting ,and always give the customers professional interactions.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.
  • REC AIDE
  • July,2011 to August,2016
  • Town ofBrookhaven - Brookhaven, NY
  • Adapted and adjusted patient medication dosages to maximize effectiveness and improve overall patient behavior.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Assisted staff members while maintaining professionalism and observational skills during emergency situations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered [Type] appointments, questions, and visitation rules for [Number] daily office phone calls.
  • Increased customer satisfaction by resolving any concerns or issues That the company might run into.
  • CHEF
  • May,2020 to June,2022
  • Sade seafood and eats - Coram, NY
  • Prepare breakfast, lunch, and dinner.
  • Pioneered the introduction of new market items and oversaw the production of the wildly popular Sunday brunch.
  • Kept track of line processes to ensure that quality, quantity, and presentation remained consistent.
  • Worked with Headchef to prepare delectable meals for large banquets, which included large amount of food and high end events for up to150 people.
  • Oversaw day-to-day operations, including personnel, human resources, catering, and food safety in accordance with local, state, and federal regulations.
  • Sanitized counters and utensils used in the preparation of raw meat, poultry, fish, and eggs using proper cleaning techniques.
  • Handled and stored food properly to avoid illness and cross-contamination.
  • OPWDD
  • DIRECT SUPPORT
  • Helping adult individuals navigate into the world on their own.
  • USPS
  • CLERK
  • Mail sorting as well as working with the Public hand to hand.

Timeline

Cook

Whole Foods Market Inc
08.2024 - Current

Clerk

United States Postal Service
10.2023 - 08.2024

Chef

Sade seafood and eats
05.2020 - 06.2022

Lead Bank Teller

PAYOMATIC
10.2015 - 12.2019

Teacher Aide

Town of Brookhaven
07.2011 - 08.2016

Culinary Arts certification - undefined

Eastern Suffolk Boces

High School - undefined

Longwood High School

Teachers Associates - Early Childhood Special Education

Nassau Community College

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SONYA POLK