Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Price

Dothan,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teaching position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Relationship Banker I

Regions Bank
07.2019 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Center Customer Service Representative

The UPS Store
02.2018 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Social Service Caseworker

Houston County Department Of Human Resources
07.2016 - 08.2017
  • Enhanced community resources for clients by establishing and maintaining relationships with local agencies and organizations.
  • Provided culturally competent services to diverse populations by respecting cultural differences and utilizing resources tailored to specific needs.
  • Provided support to both adults and children during challenging periods of life transitions, offering compassionate guidance while promoting resilience and selfsufficiency.
  • Participated in ongoing professional development opportunities aimed at improving caseworker knowledge on current best practices in the field of social work.
  • Collaborated with interdisciplinary teams to create comprehensive care plans addressing clients'' physical, emotional, social, and financial needs.
  • Coordinated efficient delivery of services among multiple providers involved in each case plan through clear communication and organization efforts.

Education

Bachelor of Arts - Social Work

University of South Alabama
Mobile, AL

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Problem-solving abilities
  • Active Listening
  • Proficient in Microsoft Office
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Client Advocacy
  • Ethical Practice

Timeline

Relationship Banker I

Regions Bank
07.2019 - Current

Center Customer Service Representative

The UPS Store
02.2018 - 07.2019

Social Service Caseworker

Houston County Department Of Human Resources
07.2016 - 08.2017

Bachelor of Arts - Social Work

University of South Alabama

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Sonya Price