Sonya Query
Metropolis,IL
Summary
Trustworthy and dedicated 3rd shift manager with 14 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
13
13
years of professional experience
Work History
Manager
Pilot Travel Centers
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Contributed to store success by maintaining high standards of cleanliness throughout our facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Kitchen Manager
Citgo Gas Station
01.2011 - 09.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Skills
- Verbal and written communication
- Complex Problem-Solving
- Time Management
- Customer Service
- Time management skills
- Cash Handling
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
References
Brandy Hall
Vault/Inventory for Thrive Dispensary
(618)602-8647
bhall@thriveil.com
Trista Meadows (Shaw)
Manager at Pilot Traveling Center
(270) 559-9973
Sherri Farmer
Assistant Manager at Dollar General
(662) 668-0879
Timeline
Manager
Pilot Travel Centers
09.2018 - Current
Kitchen Manager
Citgo Gas Station
01.2011 - 09.2018