Sonya Ramos
San Antonio,USA
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at thriving in fast-paced environments while effectively managing multiple tasks. Proactive in identifying and addressing issues, leading to optimized processes and enhanced team performance. Experienced in leading teams and managing complex projects to achieve strategic objectives, with a strong focus on developing efficient workflows aligned with organizational goals. Recognized for a collaborative mindset and unwavering commitment to excellence, fostering an environment of continuous improvement and success.
Overview
16
16
years of professional experience
Work History
On Time Transportation LLC.
Norman Trujillo
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time-management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- SAP, Billing, A/P, A/R.
Office Assistant
SA CREATIVE CONCRETE
01.2023 - Current
- Top executives plan strategies and policies to ensure that an organization meets its goals.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- SAP, Billing, A/R, A/P
Administrative Office Manager
Jack of All Trades LLC.
03.2021 - 11.2023
- Addressed, interviewed, outlined, communicated, contacted, corresponded, interpreted, presented, customized, budgeted, managed, projected, balanced, estimated, administered, inspected, scheduled, reviewed, filed, organized, and scheduled plans; direct or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations.
- Duties and responsibilities include formulating policies, managing daily operations, planning the use of materials and human resources, billing, accounts payable, accounts receivable, purchasing, or administrative services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Back Office Manager
Cornerstone Concrete and King Construction
03.2020 - 11.2022
- Plan, direct, or coordinate the operations of public or private-sector organizations, overseeing multiple departments or locations.
- Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, billing, A/R, purchasing, or administrative services.
- Usually managed through subordinate supervisors, excluding first-line supervisors.
- Managed vendor relationships, negotiating contracts for cost savings, while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Acting Supervisor and QC
CMC/Hodges
03.2017 - 06.2020
- Verify and maintain records on incoming and outgoing shipments involving inventory.
- Duties include verifying and recording incoming merchandise or material, and arranging for the transportation of products.
- May prepare items for shipment.
- Supervised SAP, TR zones, quality issues, trained employees, forklift, CMC issues for John Dear, shipping, and receiving.
- Oversaw daily operations of the department, ensuring a smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment, conducive to productivity.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Streamlined inventory management processes, leading to a more organized and efficient stock handling system.
- Managed a diverse team, promoting an inclusive work environment that leveraged individual strengths.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into the database system.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
Accounts Receivable Clerk
Air GAs Dry Ice
03.2010 - 03.2017
- SHIPPING / RECEIVING ICI 3-2010 TO 3-2017
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using microsoft,excel, quick book, and google sheet.
Education
No Degree - Business Administration And Management
COLORADO COMMUNITY COLLEGE
Denver, CO08.2004
No Degree - Business Law
Black Hawk College
Moline, IL03.1989
High School Diploma -
Alleman High School
Rock Island, IL06-1986
Skills
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Effective multitasking
- Excellent communication
- Organizational skills
- Attention to detail
- Dependable and responsible
- Decision-making
- Critical thinking
- Calm under pressure
Languages
Spanish
Native or Bilingual
Occupational Licenses Certificates And Training
- Diversity training - 1986-1999
- 49 CFR DOT SP10898, DOT SP1862, Currie Associates, 10/2019
Desired Salary
$21.75 hourly (Approx. $45,000 annually) or more
Timeline
On Time Transportation LLC.
Norman Trujillo
11.2024 - Current
Office Assistant
SA CREATIVE CONCRETE
01.2023 - Current
Administrative Office Manager
Jack of All Trades LLC.
03.2021 - 11.2023
Back Office Manager
Cornerstone Concrete and King Construction
03.2020 - 11.2022
Acting Supervisor and QC
CMC/Hodges
03.2017 - 06.2020
Accounts Receivable Clerk
Air GAs Dry Ice
03.2010 - 03.2017
High School Diploma -
Alleman High School
No Degree - Business Administration And Management
COLORADO COMMUNITY COLLEGE
No Degree - Business Law
Black Hawk College